The impact of automation on the performance of secretaries (a case study of the west africa examination council, waec, enugu)
Table Of Contents
Chapter ONE
INTRODUCTION
- 1.1Introduction
- 1.2Background of Study
- 1.3Problem Statement
- 1.4Objective of Study
- 1.5Limitation of Study
- 1.6Scope of Study
- 1.7Significance of Study
- 1.8Structure of the Research
- 1.9Definition of Terms
Chapter TWO
LITERATURE REVIEW
- 2.1Overview of Automation
- 2.2Historical Development of Automation
- 2.3Types of Automation
- 2.4Impact of Automation on Industries
- 2.5Automation in the Workplace
- 2.6Automation and Job Performance
- 2.7Challenges of Implementing Automation
- 2.8Benefits of Automation
- 2.9Automation and Organizational Performance
- 2.10Automation Trends in the Industry
Chapter THREE
RESEARCH METHODOLOGY
- 3.1Research Design
- 3.2Research Approach
- 3.3Sampling Techniques
- 3.4Data Collection Methods
- 3.5Data Analysis Procedures
- 3.6Ethical Considerations
- 3.7Research Validity and Reliability
- 3.8Limitations of the Methodology
Chapter FOUR
DATA PRESENTATION AND ANALYSIS
- 4.1Overview of Findings
- 4.2Impact of Automation on Secretarial Performance
- 4.3Employee Perception of Automation
- 4.4Automation Implementation Challenges
- 4.5Organizational Adaptation to Automation
- 4.6Comparison of Manual vs. Automated Processes
- 4.7Recommendations for Automation Improvement
- 4.8Future Research Directions
Chapter FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
- 5.1Summary of Findings
- 5.2Conclusion
- 5.3Contributions to Knowledge
- 5.4Implications for Practice
- 5.5Recommendations for Further Studies
Thesis Abstract
There is a revolution going on in the office. The revolution is about development in technology in the use of automated machines. The trust is about information processing which affects no other person than the secretary. It involves new technology, new ways of handling and using these equipment modern offices are different from the old. Research questions were formulated and made use of collection of data from respondent 30 questionnaires was distributed, while only 25 were returned. Descriptive statistic method was used and analyzed using four points mean scale. A mean score of 280 and above will be considered significant (s) and below will be considered not significant (NS). Automation has really enhanced the work of the secretary by ensuring greater speed and accuracy. It was also found out that there is a need to send secretaries on training programs on the use of modern automation as this will be beneficial to the organization. The study recommended that all organization should be fully equipped with automated machines undermining the financial implication.
Thesis Overview
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