Office skill competencies needed by secretaries for effective job performance
Table Of Contents
Chapter ONE
INTRODUCTION
- 1.1Introduction
- 1.2Background of study
- 1.3Problem Statement
- 1.4Objective of study
- 1.5Limitation of study
- 1.6Scope of study
- 1.7Significance of study
- 1.8Structure of the research
- 1.9Definition of terms
Chapter TWO
LITERATURE REVIEW
- 2.1Overview of Office Skill Competencies
- 2.2Importance of Office Skill Competencies
- 2.3Evolution of Office Skill Competencies
- 2.4Types of Office Skill Competencies
- 2.5Acquisition of Office Skill Competencies
- 2.6Impact of Technology on Office Skill Competencies
- 2.7Role of Training in Developing Office Skill Competencies
- 2.8Evaluation of Office Skill Competencies
- 2.9Challenges in Developing Office Skill Competencies
- 2.10Future Trends in Office Skill Competencies
Chapter THREE
RESEARCH METHODOLOGY
- 3.1Research Methodology Overview
- 3.2Research Design
- 3.3Sampling Techniques
- 3.4Data Collection Methods
- 3.5Data Analysis Techniques
- 3.6Research Instruments
- 3.7Ethical Considerations
- 3.8Validity and Reliability
Chapter FOUR
DATA PRESENTATION AND ANALYSIS
- 4.1Analysis of Office Skill Competencies
- 4.2Comparative Analysis of Competencies
- 4.3Skills Gap Assessment
- 4.4Case Studies on Competencies
- 4.5Factors Influencing Competency Development
- 4.6Training Programs for Competency Enhancement
- 4.7Challenges Faced in Applying Competencies
- 4.8Recommendations for Improving Competencies
Chapter FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
- 5.1Summary of Findings
- 5.2Conclusion
- 5.3Implications of Research
- 5.4Contributions to Knowledge
- 5.5Recommendations for Future Research
Thesis Abstract
This project studied office skills competencies needed by secretaries for effective job performance. The population of the study consisted of 16 offices secretaries, environmental protection agency. The sample and sampling techniques. The study answered 4 questions on a four-point scale like type questionnaire designed by the researcher was used for the work. Frequency distribution tables and the mean were used in analyzing the data collected. The findings were among others that the demand in information technology, Environmental Protection Agency still needed a secretary that will be capable of having general knowledge of office work. That is competency in computers, sense of judgment, ability of having communication skill, concentration on the job, ability to locate documents, ability to be punctual and regular, ability to work under pressure and accuracy. It was also recommended that secretary desiring to work in an environmental protection agency are expected to possess certain skills competencies in their office functions and also expected to use their acquired skills for the efficient productivity in their organization for effective job performance.
Thesis Overview
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