Effects of office environment on secretary’s productivity (a case study of the federal polytechnic kaura namoda, zamfara state) | Blazingprojects Postgraduate Thesis
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Effects of office environment on secretary’s productivity (a case study of the federal polytechnic kaura namoda, zamfara state)

 

Table Of Contents


Chapter ONE

INTRODUCTION

  • 1.1Introduction
  • 1.2Background of Study
  • 1.3Problem Statement
  • 1.4Objectives of Study
  • 1.5Limitation of Study
  • 1.6Scope of Study
  • 1.7Significance of Study
  • 1.8Structure of the Research
  • 1.9Definition of Terms

Chapter TWO

LITERATURE REVIEW

  • 2.1Theoretical Framework
  • 2.2Conceptual Framework
  • 2.3Historical Overview
  • 2.4Empirical Review
  • 2.5Impact of Office Environment on Productivity
  • 2.6Factors Affecting Secretary's Productivity
  • 2.7Role of Technology in Office Productivity
  • 2.8Workplace Ergonomics and Productivity
  • 2.9Employee Well-being and Productivity
  • 2.10Summary of Literature Review

Chapter THREE

RESEARCH METHODOLOGY

  • 3.1Research Design
  • 3.2Population and Sampling
  • 3.3Data Collection Methods
  • 3.4Data Analysis Techniques
  • 3.5Research Variables
  • 3.6Research Ethics
  • 3.7Instrumentation
  • 3.8Data Validity and Reliability

Chapter FOUR

DATA PRESENTATION AND ANALYSIS

  • 4.1Data Presentation and Analysis
  • 4.2Demographic Profile of Respondents
  • 4.3Analysis of Office Environment Factors
  • 4.4Secretary's Productivity Evaluation
  • 4.5Comparison of Findings with Literature
  • 4.6Discussion on Workplace Strategies
  • 4.7Recommendations for Improving Productivity
  • 4.8Implications for Practice

Chapter FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS

  • 5.1Summary of Findings
  • 5.2Conclusion
  • 5.3Recommendations for Future Research
  • 5.4Practical Implications
  • 5.5Contribution to Knowledge

Thesis Abstract

Abstract
The office environment plays a crucial role in influencing the productivity of secretaries in an organization. This study aimed to investigate the effects of the office environment on the productivity of secretaries at the Federal Polytechnic Kaura Namoda, Zamfara State. The research employed a case study approach to gather data from the secretaries working in the institution. Both qualitative and quantitative methods were used to collect and analyze the data. The study found that the office environment significantly impacts the productivity of secretaries. Factors such as physical workspace layout, noise levels, lighting, temperature, and office furniture were identified as key elements affecting secretary productivity. A conducive office environment was found to enhance secretary performance by reducing distractions, improving focus, and increasing job satisfaction. Additionally, the study revealed that the availability of necessary office equipment and technology also played a vital role in enhancing secretary productivity. Secretaries working in well-equipped offices with modern technology reported higher productivity levels compared to those with inadequate resources. Training and support in utilizing office technology were also identified as important factors in improving secretary efficiency. Furthermore, the study highlighted the importance of organizational culture and management support in creating a conducive office environment for secretaries. A positive organizational culture that values employee well-being and productivity was found to positively impact secretary performance. Management support in terms of providing necessary resources, addressing concerns, and fostering a healthy work environment was crucial in maximizing secretary productivity. In conclusion, the findings of this study underscore the significance of the office environment in influencing the productivity of secretaries. Creating a conducive workspace with appropriate infrastructure, technology, and management support is essential for enhancing secretary performance and overall organizational efficiency. The study recommends that organizations invest in improving their office environment to optimize the productivity of their secretarial staff.

Thesis Overview

<p> </p><p>INTRODUCTION</p><p>1.1 &nbsp; &nbsp; GENERAL PERSPECTIVE</p><p>According to Oxford Advance Learners Dictionary, “environment is defined as the natural conditions in which people, animals and plants lives”. Environment can also be defined as “all the surrounding things, conditions, and influences affecting the growth or development of living things”. It is the act or fact of surrounding in other words, environment means the surrounding in which living things live. Therefore, environment for the purpose of this research refers to the office environment. This type of environment gives secretaries good working relationship and enhance high productivity.</p><p>The secretary’s environment can be divided into two:</p><ol><li>Immediate environment</li><li>Remote environment</li></ol><ul><li>Immediate environment: refers to the secretary’s very office and other offices, of the same organization</li><li>The Remote environment: means the outside environment of the secretary’s office or building that has a negative effect such as, ventilation, noise, temperature, over crowding, cleanliness, lighting, attitude of office colleagues etc. It is therefore, a prime importance for employers to make environment as conducive as possible for the secretary’s higher productivity which is ultimate goal of any employer. Creating selection, arrangement, and use of sample physical surrounding chairs, tables, storage, lighting, decorating and other physical element that comprises your personal office are mans of enhancing competences as well as the image of an organization.</li></ul><p>In the light of above this research will focuses on the effects of environment on secretary’s productivity, it will look at some of the areas like poor ventilation, lighting, cleanliness, internal noise, heating all these are factors that can affect the productivity of working secretary in an office environment.</p><p>&nbsp;</p><p><strong>1.2 &nbsp; &nbsp; STATEMENT OF PROBLEMS</strong></p><p>To determine the extend which the environment factors such as noise, ventilation, lack of enough space in the office and equipment can hinder the performance of secretary in an organization.</p><p>&nbsp;</p><p><strong>1.3 &nbsp; &nbsp; OBJECTIVE OF THE STUDY</strong></p><ol><li>To find out and ascertain the effect of environment condition to the working secretary in an organization.</li><li>To encourage the organization to acquire more office automation for effectives efficiency of secretary</li></ol><p>III. &nbsp; &nbsp; To provide organization with mores ideas for a conducive environment for the workers</p><p>&nbsp;</p><p><strong>1.4 &nbsp; &nbsp; RESEARCHER QUESTIONS</strong></p><ol><li>Does lack of constant power supply in an office affect the performance of a secretary?</li><li>Does too much noise in an office affect the secretary’s productivity?</li></ol><p>iii. &nbsp; &nbsp; Does an office which is not clean and tidy, brings about low productivity?</p><ol><li>Do stuffy environment causes drowsiness, which in turn produces less accurate work?</li></ol><p>&nbsp;</p><p><strong>1.5 &nbsp; &nbsp; LIMITATION</strong></p><p>The research work is limited to the case study that is the Federal Polytechnic Kaura Namoda.</p><p><strong>&nbsp;</strong></p><p><strong>1.6 &nbsp; &nbsp; DELIMITATION</strong></p><p>The study therefore, will highly be concentrated on factors that affect performance of secretaries in the Federal Polytechnic Kaura Namoda</p><p>&nbsp;</p><p><strong>1.7 &nbsp; &nbsp; SIGNIFICANCE OF THE STUDY</strong></p><p>The research is to identify the importance of office environment, know the effect of environmental condition in the life of working secretary, and also to fulfill the following:</p><ul><li>To serve as a criteria or form of reference to secretaries in an organization</li><li>To aid students who may wish to conduct research on project that relates to this topic.</li></ul><p>&nbsp;</p><p><strong>1.8 &nbsp; &nbsp; HISTORICAL BACKGROUND OF THE CASE STUDY</strong></p><p>The Federal Polytechnic, Kaura Namoda, Zamfara State was formulated, established by the then Executive President of Nigeria Alhaji Shehu Shagari in June 1983 vide a decree no 33 of 25 July 1979 as amended in 1985 with others. The Polytechnic is situated in Kaura Namoda Local Government that covers an area of 4.98 square kilometers and has a population of 370,367 according to 1991 Population Census figures, among the pioneer local government that was created in 1967. The objective of the polytechnic is specified in the decree as follows; to provide full time or part time courses as instruction and training in:</p><ol><li>Technology; applied science, commerce and management</li><li>And in such other fields or approved learning relevant to the need of the development in Nigeria in the areas of individual and agricultural production and distribution.</li><li>And for research on the development of adaptation which may from time to time be determined.</li><li>To arrange conference, seminars and the study group relevant to the field of learning.</li></ol><p>The polytechnic has two campuses know as “ACADA” which is situated at the northwest of the town, while the “MAIN CAMPUS” is situated along Shinkafi Road, some three kilometers away from the town campus, the polytechnic currently has five schools and these schools are headed by directors.</p><p>To perform such other function as opinion of the Council may serve to promote the objective of the polytechnic. The Rector was in charge of the polytechnic. The first Rector of the Federal Polytechnic Kaura Namoda was in person of Alhaji Ja’afar B. Ango (1983 – 1991) Engr. Lugard A. Ahmed is the present Acting Rector of the Polytechnic. The Federal Polytechnic Kaura Namoda comprises of five school namely:</p><ol><li>The School of Science and Technology comprises of the department of Science Laboratory Technology, Catering and Hotel Management Food Science Technology, Maths and Statistics and Computer Science.</li><li>School of Environmental Studies comprises of Architectural Technology, Quantity Survey and department of Building Technology</li><li>School of Business and Management Studies it has department of Business Studies, Office Technology and Management, Accountancy, Banking and Finance, Marketing and Public Administration.</li><li>School of Engineering Technology; comprises of Electrical/Electronic Technology, Civil Engineering and Mechanical Engineering Technology.</li><li>School of General Studies; comprises of department of Pre-ND BAM, Science and OTM.</li></ol><p>The Polytechnic also runs a Consultancy Unit which is headed by a director and it runs part-times programmes such as certificate courses in Public Account and Audit, Public Administration, Electrical/Electronic Engineering, Computer Science and OTM, while the diploma course in Public Administration, Public Account and Audit, Computer Studies and Islamic Studies respectively.</p><p>&nbsp;</p><p><strong>1.9 &nbsp; &nbsp; DEFINITION OF TERMS</strong></p><p>– &nbsp; &nbsp; &nbsp; Environment: refers to the physical condition in the working place of a secretary</p><p>– &nbsp; &nbsp; &nbsp; Secretary: is an employee in the office working as the personal assistant to an executive, dealing with letters, filling, typing and making appointments and arrangement</p><p>– &nbsp; &nbsp; &nbsp; Condition: refers to present state of health or being physically which may either be good or poor, excellent or perfect.</p><p>– &nbsp; &nbsp; &nbsp; Organization: organizing a group of people for business purposes.</p><p>– &nbsp; &nbsp; &nbsp; Equipment: refers to the things needed in the office to enhance the work of a secretary.</p><p>– &nbsp; &nbsp; &nbsp; Furniture: refers to the thing in the office like table, chairs, wall clock etc.</p> <br><p></p>

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