Effect of stress on secretaries job performance

Thesis Overview

<p> <strong><strong><em><strong><strong>INTRODUCTION</strong></strong></em></strong></strong><br>&nbsp;<br><strong>1.1 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </strong><strong>BACKGROUND OF THE STUDY</strong><br>&nbsp;<br>The secretary works in a dynamic environment which is full of conflicting situations and decision so much that no two working days are exactly the same. These conflicting decisions and instructions took all the time and day and demand quick attention, but the irony of it is that the time to perform these function is limited and does not increase rather, it seems to diminish and with this apparent shortage of time, comes “stress”.<br>Stress is defined as physiological responses that occur when an organism fails to respond appropriately o emotional or physical threats. It can also be a tension or a situation or factor that can cause stress. Occupational stress can occur when there is a discrepancy between the demands of the environment or workplace and an individual’s ability to carry out these demands.<br>Evelyn &nbsp;(1990) stated that it should by now have emerged very clearly that the secretary will need her basic skills, her knowledge and her ability to apply these to her work situation, whether she works for a large or small organization. <br></p>