Virtual reference: what it is, how to do it, examples, types of questions | Blazingprojects Postgraduate Thesis
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Virtual reference: what it is, how to do it, examples, types of questions

 

Table Of Contents


Chapter ONE

INTRODUCTION

  • 1.0      Introduction                                                                       1
  • 1.1      Background Information                                                     1
  • 1.2      Problem Statement                                                             6
  • 1.3        Research Objectives                                                            7
  • 1.4      Hypothesis                                                                         8
  • 1.5      Significance of the Study                                                     9
  • 1.6      Scope of the Study                                                             10

Chapter TWO

LITERATURE REVIEW

  • 2.0      Literature ReviewChapter Three:
  • 3.0    Research Methodology                                         30
  • 3.1    Description of the Study Area                             30
  • 3.2  Research Design                                                           30
  • 3.3Method of Data Collection                                           31
  • 3.4Data Limitation                                                             31
  • 3.5Method of Data Analysis                                               32 3.
  • 5.1                  Summative Approaches                                       32 3.
  • 5.2        Simple Percentage                                               33 3.
  • 5.3        Incremental Averages                                          
  • 343.6          Test of Hypothesis                                               34

Chapter FOUR

DATA PRESENTATION AND ANALYSIS

  • 4.0Presentation of Data, Analysis of Data and Discussion of Findings                                             36
  • 4.1Data Presentation                                                         37
  • 4.2Data Analysis                                                               39
  • 4.3Discussion of Findings                                         41
  • 4.4  Test of Hypothesis                                                         45

Chapter FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS

  • 5.0Summary   of     Findings Conclusion and Recommendation                                              47
  • 5.1Summary of Findings                                                     47
  • 5.2Conclusion                                                       48
  • 5.3Recommendation                                                 48 References

Thesis Abstract

Virtual reference services have become increasingly popular in libraries and information centers as a means of providing assistance to users remotely. This research aims to explore the concept of virtual reference, how it is implemented, provide examples of virtual reference services, and discuss the types of questions that are typically addressed through this medium. Virtual reference is a service that allows users to seek assistance from librarians and information professionals through online communication channels such as chat, email, or video conferencing. This virtual interaction provides users with the convenience of accessing reference services from anywhere, at any time, without the need to visit a physical library location. Implementing virtual reference services involves setting up appropriate technological infrastructure, training staff members to handle virtual queries effectively, and establishing policies and procedures to ensure the quality of service delivery. Librarians must also consider issues such as user privacy, security, and confidentiality when offering virtual reference assistance. Examples of virtual reference services include Ask a Librarian, a service offered by many libraries that allows users to submit questions via email or chat and receive responses from librarians. Another example is the Virtual Reference Desk, which provides live chat reference services to users seeking assistance with research, locating resources, and other information needs. Virtual reference services cater to a wide range of questions across various subject areas and information needs. Common types of questions addressed through virtual reference include research inquiries, assistance with finding and accessing library resources, guidance on using library databases and search tools, and help with citation styles and academic writing. In conclusion, virtual reference services play a crucial role in providing users with convenient access to information and assistance from library professionals. By understanding the concept of virtual reference, how to implement it effectively, and the types of questions typically addressed through this medium, librarians and information professionals can enhance the quality of service delivery and meet the diverse information needs of users in a digital age.

Thesis Overview

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