Design and implementation of a hotel management information system

Thesis Overview

<p> </p><p><strong>INTRODUCTION</strong></p><p><strong>1.1. &nbsp; &nbsp; &nbsp; &nbsp; </strong><strong>BACKGROUND OF THE STUDY</strong></p><p>The hospitality industry, which is a major team player towards the economic growth of Nigeria as a nation and Africa as a continent has distinguished itself as a sector with the widest variety of hotel and tourism services.</p><p>There are many things in place in Nigeria now, which should encourage the growth of the hospitality business. These include:</p><p>1. &nbsp; &nbsp; &nbsp; The existence of opportunities by the democratic dispensation in the country, which influence the size and growth of both foreign and local business travelers.</p><p></p><p>2. &nbsp; &nbsp; &nbsp; Global expansion of international trade and also increase services of accommodation rendered by our local hotels.</p><p>3. &nbsp; &nbsp; &nbsp; Improvement of our tourist centers and zones.</p><p>4. &nbsp; &nbsp; &nbsp; Increase in Nigeria’s annual average growth rate of tourist arrivals.</p><p>5. &nbsp; &nbsp; &nbsp; Government favorable policy towards foreign investment.</p><p>An important feature of the hotel industry in Nigeria is that until the late seventies there was virtually absence of the well-known names in international hotel industry. From the late seventies however, some of these names began to make an appearance. Names like Sheraton Hotel, Hilton Hotel e.t.c.</p><p>Hotels are accessed for their standard of cleanliness and provision for visitors on a scale of one to five (1-5) stars. All aspect of hotel stay is accessed with emphasis on the standard of service, level of comfort and provision of equipment.</p><p>The assessment of accommodation gives you a clear indication of cleanliness, ambience, service, hospitality and accommodation standard of the hotel and the reassurance a guest needs to distinguish between the quality of the accommodation and the number of facilities on offer. Basically there are four types of hotels, namely:</p><p><strong>1. &nbsp; &nbsp; </strong><strong>COMMERCIAL HOTELS: </strong>It is also known as conference hotels, and is usually located in cities or suburban areas. They operate all year round.</p><p><strong>2. &nbsp; &nbsp; </strong><strong>RESORT HOTELS: </strong>Resort hotels are usually located primarily in vacation destinations near mountains and seashores. It offers luxurious surroundings with a variety of recreational facilities such as swimming pools, golf courses e.t.c. The business of resort hotels fluctuates with the season.</p><p><strong>3. &nbsp; &nbsp; </strong><strong>RESIDENTIAL HOTELS: </strong>Residential hotel combines the comfort of a permanent living with the convenience of a resort and a resident hotel.</p><p><strong>4. &nbsp; &nbsp; </strong><strong>CASINO HOTELS: </strong>Casino hotels provide lodging in hotel facilities with a casino in the premises. They also provide gambling facilities.</p><p>There are different occupations in a hotel; a list of these is discussed in chapter two. One of such occupation is the hotel front desk clerk, whose job is to:</p><p>&nbsp; &nbsp; &nbsp; i. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Process reservation</p><p>&nbsp; &nbsp; ii. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Handles guest registration, check in and check out</p><p>&nbsp; iii. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Monitors arrivals and departures</p><p>&nbsp; iv. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Handles complaints and</p><p>&nbsp; &nbsp; v. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Receive and forward mails.</p><p>The duty</p> <br><p></p>