The impact of electronic banking on nigerian banking system (critical appraisal of unity bank plc)

Thesis Abstract

Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, It was in line with this that the study aimed examining the impact of electronic banking system in Nigeria. the population of the study used for this research work was 50 Through the random sampling technique, data were was collected by means of questionnaires from 40 Unity Bank officers selected as sample size, the data collected was analyzed using simple percentage, frequency table and Chi- square. The result shows that Unity Bank electronic banking guidelines are in line with the CBN electronic banking guideline. The bank has an effective electronic banking system which has Improve its customer’s relationship and satisfaction. To this end, It is recommended that the bank information technology training programme should be encourage among the staff of Unity Bank, necessary legal codes banking should be established in order to enhanced growth of the industry.