The effect of electronic banking on performance in banking sector (a case study of first bank nigeria plc | Blazingprojects Postgraduate Thesis
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The effect of electronic banking on performance in banking sector (a case study of first bank nigeria plc

 

Table Of Contents


  • TITLE PAGE                                                                                                     ICERTIFICATE                                                                                                   IIDEDICATION                                                                                                   IIIACKNOWLEDGEMENT                                                                                   IV ABSTRACT                                                                                                         VTABLE OF CONTENT                                                                                       VI-VIICHAPTER ONE: INTRODUCTION1.1       BACKGROUND OF THE STUDY                                                          
  • 11.2      STATEMENT OF THE PROBLEM                                                        
  • 31.3      OBJECTIVES OF THE STUDY                                                                
  • 41.4      RESEARCH QUESTIONS                                                                      
  • 61.5      RESEARCH HYPOTHESES                                                                    
  • 61.6      SIGNIFICANCE OF THE STUDY                                                            
  • 71.7      SCOPE OF THE STUDY                                                                        
  • 81.8      LIMITATION OF THE STUDY                                                              
  • 81.9      CHAPTER OUTLINE                                                                          
  • 91.10    DEFINITION OF RELATED TERMS                                                       11      

Chapter TWO

LITERATURE REVIEW

  • 2.
  • 1.INTRODUCTION                                                                                       142.
  • 2.THE VIEW ON ELECTRONIC BANKING                                                     162.
  • 3.ELECTRONIC BANKING AND THE COMMON BANKING        PRODUCTS                                                                                            
  • 202.4THE ENTRY OF NIGERIAN BANKS INTO ELECTRONICBANKING                                                                                              
  • 242.6  OPERATION OF FINANCIAL INSTITUTION                                              
  • 362.7  ELECTRONIC BANKING PERFORMANCE                       36CHAPTER THREE:       RESEARCH METHODO3.1     INTRODUCTION                                                                                
  • 403.2            RE-STATEMENT OF RESEARCH QUESTIONS                                      
  • 403.3      RESEARCH DESIGN                                                                            
  • 413.4      RE-STATEMENT OF RESEARCH HYPOTHESES                                    
  • 413.5      POPULATION OF STUDY                                                                    
  • 423.6      SAMPLING TECHNIQUES                                                                    
  • 423.7      SAMPLE SIZE                                                                                      
  • 433.8      SOURCES OF DATE                                                                            
  • 433.9      METHOD OF DATA ANALYSIS                                                             43CHAPTER FOUR: DATA ANALYSIS AND DISCUSSION OF FINDINGS4.
  • 1.INTRODUCTION                                                                                       454.
  • 2.PRESENTATION AND ANALYSIS OF DATA                                              
  • 454.3TEST OF HYPOTHESIS                                                                              
  • 564.3DISCUSSION OF FINDINGS                                                                       61CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS5.0INTRODUCTION                                            

Thesis Abstract

Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, This Study aim at the impact of electronic banking on performance in banking sector. Through the cluster sampling technique, data was collected by means of questionnaires from 35 First Bank officers and the result shows that First Bank electronic banking guidelines are in line with the CBN electronic banking guideline. The bank has an effective electronic banking system which has improve its customer’s relationship and satisfaction. To this end, It is recommended that the bank information technology training programme should be encourage among the staff of First Bank, necessary legal codes banking should be established in order to enhanced growth of the industry.

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