The impact of marketing management function in hospitality industry | Blazingprojects Postgraduate Thesis
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The impact of marketing management function in hospitality industry

 

Table Of Contents


Chapter ONE

INTRODUCTION

  • 1.1Introduction
  • 1.2Background of Study
  • 1.3Problem Statement
  • 1.4Objective of Study
  • 1.5Limitation of Study
  • 1.6Scope of Study
  • 1.7Significance of Study
  • 1.8Structure of the Research
  • 1.9Definition of Terms

Chapter TWO

LITERATURE REVIEW

  • 2.1Evolution of Marketing in Hospitality Industry
  • 2.2Importance of Marketing Management in Hospitality Industry
  • 2.3Marketing Strategies in the Hospitality Industry
  • 2.4Customer Relationship Management in Hospitality
  • 2.5Digital Marketing in the Hospitality Sector
  • 2.6Branding and Positioning in Hospitality
  • 2.7Pricing Strategies in the Hospitality Industry
  • 2.8Marketing Communication in the Hospitality Sector
  • 2.9Trends in Hospitality Marketing
  • 2.10Challenges in Marketing Management in the Hospitality Industry

Chapter THREE

RESEARCH METHODOLOGY

  • 3.1Research Design and Methodology
  • 3.2Data Collection Methods
  • 3.3Sampling Techniques
  • 3.4Research Instruments
  • 3.5Data Analysis Procedures
  • 3.6Ethical Considerations
  • 3.7Validity and Reliability
  • 3.8Limitations of the Methodology

Chapter FOUR

DATA PRESENTATION AND ANALYSIS

  • 4.1Analysis of Marketing Strategies in Hospitality Industry
  • 4.2Evaluation of Customer Relationship Management Practices
  • 4.3Impact of Digital Marketing on Hospitality Businesses
  • 4.4Branding and Positioning Effectiveness
  • 4.5Pricing Strategy Effectiveness
  • 4.6Effectiveness of Marketing Communication
  • 4.7Assessment of Marketing Trends
  • 4.8Overcoming Challenges in Marketing Management

Chapter FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS

  • 5.1Conclusion and Summary of Findings
  • 5.2Overview of Research Objectives
  • 5.3Contributions to the Hospitality Industry
  • 5.4Implications for Marketing Management
  • 5.5Recommendations for Future Research
  • 5.6Conclusion Statement

Thesis Abstract

This research was designed to investigate the function of marketing Strategies in hospitality business as a channel or means to deliver satisfaction to customers. This was as a result of inferior quality of goods and services rendered to customers which had led to lost of market share to many organizations in the hospitability industry. The board objective was to explore reasons why the downward trend of market share in the industry and to make recommendations as to revive the sector.  Primary and secondary data were obtained from relevant sources and chi-square test statistics was used to test the formulated hypotheses. Among the findings were that poor quality services resulted in lost of customers, lack, of desired satisfaction and lack of maintenance culture on the existing equipment. The following recommendations were made; training of staff, strategic maintenance culture and provision of modern facilities to keep consumer comfortable would yield the desired satisfaction and would result in repeat purchase from customers.

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