Employee turnover and retention strategies in the hospitality industry: A case study of five-star hotels in a metropolitan city

Thesis Abstract

Abstract
Employee turnover poses a significant challenge for organizations within the hospitality industry, particularly in five-star hotels located in metropolitan cities. This research project focuses on exploring the factors contributing to employee turnover and examining effective retention strategies to mitigate this issue. Through a comprehensive case study approach, five-star hotels in a metropolitan city are analyzed to provide insights into the dynamics of employee turnover and retention within this sector. The study begins with an introduction that sets the context for the research, followed by a background discussion that highlights the prevalence and impact of employee turnover in the hospitality industry. The problem statement identifies the gaps in existing literature regarding turnover and retention in five-star hotels, leading to the formulation of research objectives aimed at addressing these gaps. The study also delineates the limitations and scope of the research, providing a clear understanding of its boundaries and implications. A thorough review of literature in Chapter Two examines existing theories and empirical studies related to employee turnover and retention strategies in the hospitality industry. The literature review identifies key factors influencing turnover, such as job satisfaction, organizational culture, and career development opportunities, along with effective retention practices employed by leading hotels to enhance employee engagement and loyalty. Chapter Three outlines the research methodology employed in this study, detailing the research design, data collection methods, and data analysis techniques utilized to investigate employee turnover and retention strategies in five-star hotels. The chapter also discusses the sampling strategy, data collection instruments, and ethical considerations adopted to ensure the validity and reliability of the research findings. Chapter Four presents a comprehensive analysis of the research findings, drawing on data collected from interviews, surveys, and organizational documents within the selected five-star hotels. The discussion highlights the key drivers of employee turnover identified in the study and explores the effectiveness of various retention strategies implemented by hotels to address these challenges. Finally, Chapter Five offers a summary of the research findings, conclusions drawn from the study, and practical implications for managers and policymakers in the hospitality industry. The thesis concludes with recommendations for enhancing employee retention in five-star hotels, emphasizing the importance of creating a supportive work environment, providing opportunities for career advancement, and fostering a culture of recognition and reward. Overall, this research contributes to the existing literature on employee turnover and retention in the hospitality industry, offering valuable insights for hotel managers and human resource professionals seeking to reduce turnover rates and improve employee retention strategies in five-star hotels located in metropolitan cities.