Role of insurance middle-man in the growth and development of insurance business
Table Of Contents
Chapter ONE
INTRODUCTION
- 1.1Introduction
- 1.2Background of Study
- 1.3Problem Statement
- 1.4Objective of Study
- 1.5Limitation of Study
- 1.6Scope of Study
- 1.7Significance of Study
- 1.8Structure of the Research
- 1.9Definition of Terms
Chapter TWO
LITERATURE REVIEW
- 2.1Conceptual Framework
- 2.2Historical Overview of Insurance Middle-men
- 2.3Roles and Functions of Insurance Middle-men
- 2.4Challenges Faced by Insurance Middle-men
- 2.5Importance of Insurance Middle-men in Insurance Business
- 2.6Regulations and Policies Affecting Insurance Middle-men
- 2.7Technological Impact on Insurance Middle-men
- 2.8Global Trends in Insurance Middle-men
- 2.9Case Studies on Successful Insurance Middle-men
- 2.10Future Prospects for Insurance Middle-men
Chapter THREE
RESEARCH METHODOLOGY
- 3.1Research Design
- 3.2Data Collection Methods
- 3.3Sampling Techniques
- 3.4Data Analysis Procedures
- 3.5Ethical Considerations
- 3.6Research Limitations
- 3.7Reliability and Validity
- 3.8Research Assumptions
Chapter FOUR
DATA PRESENTATION AND ANALYSIS
- 4.1Overview of Findings
- 4.2Role of Insurance Middle-men in Market Penetration
- 4.3Performance Evaluation of Insurance Middle-men
- 4.4Customer Satisfaction with Insurance Middle-men
- 4.5Impact of Technology on Insurance Middle-men
- 4.6Regulatory Compliance of Insurance Middle-men
- 4.7Comparison of Insurance Middle-men Models
- 4.8Recommendations for Insurance Middle-men
Chapter FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
- 5.1Summary of Findings
- 5.2Conclusion
- 5.3Implications for the Insurance Industry
- 5.4Recommendations for Future Research
- 5.5Conclusion and Reflections
Thesis Abstract
Abstract
The role of insurance middle-men, often referred to as insurance intermediaries, in the growth and development of the insurance business is a crucial aspect of the industry. Insurance intermediaries act as a bridge between insurance companies and customers, facilitating the sale and purchase of insurance products and services. This research project aims to explore the significance of insurance middle-men in driving the expansion and success of the insurance sector. The study will delve into the various functions performed by insurance intermediaries, including market analysis, risk assessment, policy recommendations, and claims processing. By providing specialized knowledge and expertise, insurance middle-men play a vital role in educating consumers about different insurance products, helping them make informed decisions based on their specific needs and requirements. Furthermore, insurance intermediaries contribute to the growth of the insurance business by expanding the reach of insurance companies to a wider customer base. They serve as a distribution channel for insurers, reaching out to potential clients and offering personalized insurance solutions tailored to individual preferences. In this way, insurance middle-men help insurance companies increase their market share and competitiveness in the industry. Moreover, insurance intermediaries play a key role in risk management and mitigation for both insurance companies and policyholders. By conducting thorough risk assessments and providing risk management advice, insurance middle-men help clients understand and mitigate potential risks, thus enhancing the overall risk profile of insurance portfolios. Additionally, insurance intermediaries assist in the claims process by guiding policyholders through the necessary steps to file and settle claims efficiently. Their expertise in claims handling ensures that clients receive fair and timely compensation in the event of an insurance claim, thereby fostering trust and loyalty among customers. Overall, the research project will highlight the indispensable role of insurance middle-men in the growth and development of the insurance business. Through their various functions and contributions, insurance intermediaries drive innovation, enhance customer service, and promote the overall sustainability of the insurance industry. By shedding light on the significance of insurance middle-men, this study aims to provide valuable insights for insurance companies, policymakers, and industry stakeholders seeking to optimize the role of intermediaries in the insurance business.
Thesis Overview
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</p><p><b>INTRODUCTION<br></b></p><p><b>1.1 <br></b><b>Background<br>of the study</b></p><p>The<br>insurance industry is a highly specialized industry that gives greater security<br>to the fortunes of common people and among the whole society. It is one of the<br>financial institutions in Nigeria today that aid economic development and<br>growth. Egeria (1996:5) describes insurance as handmade of commerce which plays<br>a vital role in the going concern of humans as an economic animal. Chikeleze<br>and Echekoba (2008:186), defined insurance as a contract whereby one party,<br>called the insurer, in return for a consideration, called the premium,<br>undertakes to pay the other party, called the insured a sum of money or its<br>equivalent in kind upon the happening of specified event that is contrary to<br>the interest of the insured. The modern insurance business was introduced into<br>Nigeria in the late 20th century by the British merchant, who established<br>trading posts on the west coast of Africa. Before the Advent of the European to<br>Nigeria, organizations similar in purpose to insurance company were in<br>existence known as traditional social insurance scheme. They include the Isusu,<br>Social clubs, Age grade, etc, According to Okonkwo (1998:6), the first<br>insurance company to register its presence in Nigeria was Royal Exchange<br>Assurance with its office in Lagos in 1921. The enactment of workman<br>compensation ordinance in 1942 and the Road traffic Act of 1945 both<br>contributed to the meaningful takeoff of insurance industry in Nigeria. The<br>need for control and timely intervention of government led to the formation of<br>the National Insurance Corporation of Nigeria (NICON). In 1986, because of the<br>Structural Adjustment Program (SAP) brought about the emergence and<br>proliferation of financial institution especially Deposit taking institution<br>and insurance companies. Insurance capital base was raised from N1-N2million<br>then. Fallout from this event was that only 57 out of 152 insurance companies<br>qualified for registration. This was coupled with tighter control over the<br>industry.The importance of insurance in modern economies is unquestioned and has<br>been recognized for centuries. Insurance “is practically a necessity to<br>business activity and enterprise.” But insurance also serves a broad public<br>interest far beyond its role in business affairs and its protection of a large<br>part of the country’s wealth. It is the essential means by which the “disaster<br>to an individual is shared by many, the disaster to a community shared by other<br>communities; great catastrophes are thereby lessened, and, it may be,<br>repaired.” Insurance is an essential element in the operation of sophisticated<br>national economies throughout the world today. Without insurance coverage, the<br>private commercial sector would be unable to function. Insurance enables<br>businesses to operate in a cost-effective manner by providing risk transfer mechanisms<br>whereby risks associated with business activities are assumed by third parties.<br>It allows businesses to take on credit that otherwise would be unavailable from<br>banks and other credit-providers fearful of losing their capital without such<br>protection, and it provides protection against the business risks of expanding<br>into unfamiliar territory – new locations, products or services – which is<br>critical for encouraging risk taking and creating and ensuring economic growth.<br>Beyond the commercial world, insurance is vital to individuals. Lack of<br>insurance coverage would leave individuals and families without protection from<br>the uncertainties of everyday life. Life, health, property and other insurance<br>coverage’s are essential to the financial stability, well-being and peace of<br>mind of the average person. Insurance is a financial product that legally binds<br>the insurance company to pay losses of the policyholder when a specific event<br>occurs. The insurer accepts the risk that the event will occur in exchange for<br>a fee, the premium. The insurer, in turn, may pass on some of that risk to<br>other insurers or reinsurers. Insurance makes possible ventures that would<br>otherwise be prohibitively expensive if one party had to absorb all the risk.<br>Advancements in medicine, product development, space exploration and technology<br>all have become a reality because of insurance.Insurance intermediaries<br>facilitate the placement and purchase of insurance, and provide services to<br>insurance companies and consumers that complement the insurance placement<br>process. Traditionally, insurance intermediaries have been categorized as<br>either insurance agents, insurance middle man or insurance brokers. The<br>distinction between the two relates to the manner in which they function in the<br>marketplace.Insurance agents are, in general, licensed to conduct business on<br>behalf of insurance companies. Agents represent the insurer in the insurance<br>process and usually operate under the terms of an agency agreement with the<br>insurer. The insurer-agent relationship can take a number of different forms.<br>In some markets, agents are “independent” and work with more than one insurance<br>company (usually a small number of companies); in others, agents operate<br>exclusively – either representing a single insurance company in one geographic<br>area or selling a single line of business for each of several companies. Agents<br>can operate in many different forms – independent, exclusive, insurer-employed<br>and self-employed.</p><p><b>1.2 <br></b><b>STATEMENT<br>OF THE PROBLEM</b></p><p>Insurance<br>industry is generally seen as the backbone of any country‘s risk management<br>system, since it ensures financial security, serves as an important component<br>in the financial intermediation chain, and offers a ready source of long term<br>capital for infrastructural projects. Omar (2005) argues that the insurance<br>industry mitigates the impacts of risks and positively correlates to growth as<br>entrepreneurs cover their exposures, otherwise risk-taking abilities are<br>hampered. Insurance also promotes the growth of small-scale and large-scale<br>firms as it provides stability by allowing large and small businesses operate<br>with a lesser risk of volatility or failure. Insurance is also very important<br>to the financial system. In collecting relatively small premium from the<br>insured in the economy, insurers are able to pull together large funds that<br>could be invested for short and long term periods (Obasi, 2010). Such long-term<br>funding of the economy is very critical for economic growth, and the deepening<br>and broadening of the domestic financial system. Amidst the tremendous benefit<br>of insurance policy, most firm or individuals would not have been able to tap<br>into the stream of services offered by these insurance company without the<br>services of the insurance middle man. It is on this backdrop that the researcher<br>intends to investigate the role of insurance middle man in the growth and<br>development of insurance business in Nigeria. </p><p><b>1.3 <br></b><b>OBJECTIVE<br>OF THE STUDY</b></p><p>The<br>main objective of this study is to investigate the role of insurance middle-man<br>in the growth and development of insurance business; specific objective are:</p><p>i) <br>To investigate the role of insurance<br>middle-man in the growth of insurance business</p><p>ii) <br>To ascertain the relationship between<br>insurance middle-man and the growth of insurance company</p><p>iii) <br>To ascertain the relationship between<br>insurance middle-man and the policy holder/insured</p><p>iv) <br>To proffer suggested solution to the<br>identified problem</p><p><b>1.4 <br></b><b>RESEARCH<br>HYPOTHESES</b></p><p>To<br>aid the completion of this study, the following hypotheses were formulated by<br>the researcher:</p><p><b>H0:</b>insurance<br>middle-man does not play any significant role in the growth of insurance<br>business</p><p><b>H1:</b>insurance<br>middle-man does play a significant role in the growth of insurance business</p><p><b>H02:</b>there<br>is no significant relationship between insurance middle-man and the growth of<br>insurance business</p><p><b>H2:</b>there<br>is a significant relationship between insurance middle-man and the growth of<br>insurance business</p><p><b>1.5 <br></b><b>SIGNIFICANCE<br>OF THE STUDY</b></p><p>It<br>is believed that at the completion of the study, the findings will be of great<br>importance to the management of insurance company as the study seek to<br>enumerate the importance of insurance middle-man in the growth of insurance<br>business in Nigeria, the study will also be of benefit to the insurance<br>middle-men as the study seek to enumerate their role in risk management and<br>their importance to the policy holders. The study will also be of great<br>importance to researchers who intend to embark on a study in a similar topic as<br>the findings and literature in the study will serve as a reference point. Finally the study will be useful to teachers,<br>students, academia’s researcher and the general public.</p><p><b>1.6 <br></b><b>SCOPE<br>AND LIMITATION OF THE STUDY</b></p><p>The<br>scope of the study covers the role of insurance middle-man in the growth and<br>development of insurance business, but in the cause of the study, there were<br>some factors which limited the scope of the study;</p><p><b>AVAILABILITY OF RESEARCH MATERIAL:</b><br>The research material available to the researcher is insufficient, thereby<br>limiting the study </p><p><b>TIME:</b> The time frame<br>allocated to the study does not enhance wider coverage as the researcher has to<br>combine other academic activities and examinations with the study.</p><p><b>FINANCE:</b><br>The finance available for the research work does not allow for wider coverage<br>as resources are very limited as the researcher has other academic bills to<br>cover</p><p><b>1.7 <br></b><b>DEFINITION<br>OF TERMS</b></p><p><b>Insurance agent</b></p><p>Insurance<br>agents are, in general, licensed to conduct business on behalf of insurance<br>companies. Agents represent the insurer in the insurance process and usually<br>operate under the terms of an agency agreement with the insurer.</p><p><b>Insurance Brokers</b></p><p>Insurance<br>brokers typically work for the policyholder in the insurance process and act<br>independently in relation to insurers. Brokers assist clients in the choice of<br>their insurance by presenting them with alternatives in terms of insurers and<br>products</p><p><b>Insurance</b></p><p>Insurance is a means of<br>protection from financial loss. It is a form of risk management primarily<br>used to hedge against the risk of a contingent,<br>uncertain loss</p><p><b><br>Middle-man</b></p><p>An<br>intermediary or agent between two parties; especiallya dealer, agent, or company intermediate between the<br>producer of goods and the retailer or consumer.</p><p><b>1.8 <br></b><b>ORGANIZATION<br>OF THE STUDY</b></p><p>This<br>research work is organized in five chapters, for easy understanding, as follows<br>Chapter one is concern with the introduction, which consist of the (overview,<br>of the study), statement of problem, objectives of the study, research<br>question, significance or the study, research methodology, definition of terms<br>and historical background of the study. Chapter two highlight the theoretical<br>framework on which the study its based, thus the review of related literature.<br>Chapter three deals on the research design and methodology adopted in the<br>study. Chapter four concentrate on the data collection and analysis and<br>presentation of finding. Chapter five<br>gives summary, conclusion, and recommendations made of the study.</p>
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