Impact of communication in the management of an organisation in nigeria (a case study of nigeria telecommunication ltd)

Thesis Overview

<p> <b></b></p><p><b><b>1.0 &nbsp; &nbsp; &nbsp;</b><b>INTRODUCTION</b></b></p><p><b><b></b></b></p><b><b><p><b>1.1 &nbsp; BACKGROUND OF STUDY</b></p><p><b></b></p><b><p>Communication<br>is a means of bringing about change. It is the mainstream of any organization<br>growth. There is need form interaction and understanding of management-employee<br>relations this will bring about increased performance of all parties involved<br>in the communication process or chain. According to Banihashemi (2011),<br>communication as a medium, a means to performance ends, or as constitutive, as<br>the end in itself.</p><p>Communication<br>is a process of transmitting information from one person to another. According<br>to Stephen (2011), communication is a critical factor in directing and<br>mobilizing the workforce towards the accomplishment of the organizational goals<br>or objectives. By creating understanding it enhances co-operation and promote<br>effective performance.</p><p>According<br>to Williams (2007) smart managers understand that the end effective, straight<br>forward communication between managers and employees is essential for success<br>According to (Mckinney, Barker, Smith&amp; Davis, 2004)communication is<br>essential to effective team performance and communications for any organization<br>is like blood flow in the human body. Therefore any organization that<br>understands the importance of communication uses it in their organizational<br>environment. Since, it ensures coordination of factors of production and most<br>importantly material and human elements of organization as an efficient network<br>of change and advancement.</p><p>According<br>to Snavely (2001) as cited by Robins (2006), communication process is initialed<br>through the following means the sender-encoding-the message-the channel decoding-the<br>receiver- noise and feedback. It is estimated that managers spend over 80% of<br>their day communicating with others. Since most of the basic management<br>process- planning, organizing, leading and controlling cannot be performed<br>without effective communication. Importantly, the relevance of communication<br>keeps advancing as the world becomes a Global village. The need to become<br>visible to the world has made many organizations to embrace new technology that<br>would increase organizational performance. There are also many issues affecting<br>communication ranging from difference in sex, role of silence, inference of<br>government and cross-cultural inference.</p><p>Many<br>of sure organization is the Nnamdi Azikiwe University, as it explores the<br>e-learning and e-training to empower its staff and student in the use of the<br>internet in communicating policies, lectures, staff development and lot more.<br>This would stand as a mile stone for the university as a whole networked for<br>effective communication and performance.</p><p>Therefore<br>it becomes important to emphasize on innovation and effective use of<br>communication medium or channel to bring about high performance rate. Hence any<br>breakdown in communication process or chain can have serious adverse effects on<br>organizational performance.<b></b></p><b><p><b></b></p><b><p><b>1.2 &nbsp; STATEMENT OF THE PROBLEM</b></p><p><b></b></p><b><p>The Communication is a<br>process of passing information and understanding from one person to another,<br>therefore, the method of disseminating the information in an organisation<br>matters a lot. The challenges most of the organisation faces in terms of<br>communication and management could be as a result of not taking staff on<br>training so as to educate them with how they go about communication method in<br>the organisation. Secondly, it could also be that the issue of tribalism in the<br>organisation has not been a thing of discourse in the organisation. Finally,<br>the several researches have been carried out on the impact of communication in<br>an organisation but not even a single research has been carried out on the<br>impact of communication in the management of an organisation in Nigeria.</p><p><b>1.3 &nbsp; AIMS AND OBJECTIVES OF STUDY</b></p><p><b></b></p><b><p>The main aim of the<br>study is to determine the impact of communication in the management of an<br>organisation in Nigeria. Other specific objectives of the study include;</p><p>1. &nbsp; &nbsp; &nbsp; &nbsp; <br>to determine the effect of communication<br>in the management of an organisation.</p><p>2. &nbsp; &nbsp; &nbsp; &nbsp; <br>to determine the extent to which<br>communication affects the management of an organisation.</p><p>3. &nbsp; &nbsp; &nbsp; &nbsp; <br>to determine the factors affecting<br>communication and the management of an organisation.</p><p>4. &nbsp; &nbsp; &nbsp; &nbsp; <br>to determine the influence of an<br>organisation in the management of an organisation.</p><p>5. &nbsp; &nbsp; &nbsp; &nbsp; <br>to proffer possible solutions to the<br>problems.</p><p><b>1.4 &nbsp; RESEARCH<br>QUESTIONS</b></p><p><b></b></p><b><p>1. &nbsp; &nbsp; &nbsp; &nbsp; <br>What is the effect of communication in<br>the management of an organisation?</p><p>2. &nbsp; &nbsp; &nbsp; &nbsp; <br>What is the extent to which<br>communication affects the management of an organisation?</p><p>3. &nbsp; &nbsp; &nbsp; &nbsp; <br>What are the factors affecting<br>communication and the management of an organisation?</p><p>4. &nbsp; &nbsp; &nbsp; &nbsp; <br>What is the influence of communication<br>in the management of an organisation?</p><p>5. &nbsp; &nbsp; &nbsp; &nbsp; <br>What are the possible solutions to the<br>problems?</p><p><b>1.5 &nbsp; STATEMENT OF RESEARCH HYPOTHESIS</b></p><p><b></b></p><b><p>H0: &nbsp; Communication has no significant effect in<br>the management of an organisation.</p><p>H1: &nbsp; &nbsp; &nbsp; Communication<br>has a significant effect in the management of an organisation.<b></b></p><b><p><b></b></p><b><p><b>1.6 &nbsp; SIGNIFICANCE OF STUDY</b></p><p><b></b></p><b><p>The study on the impact<br>of communication in the management of an organisation in Nigeria will be of<br>immense benefit to the entire Nigeria Telecommunication Ltd in the sense that<br>it will enable the organisation to revisit and restructure their communication pattern<br>so as to arrive at a very effective management of the organisation. The study<br>will also enable the organisation in using a general language that everyone<br>will understand in cases of any cultural diversity; so as to enhance effective<br>management through good communication skills. Finally, the study will<br>contribute to the body of existing literature and knowledge to this field of<br>studies and basis for further research.</p><p><b>1.7 &nbsp; SCOPE OF STUDY</b></p><p><b></b></p><b><p>The study on the impact<br>of communication in the management of an organisation in Nigeria is limited to<br>Nigeria telecommunications limited.</p><p><b>1.8 &nbsp; LIMITATION OF STUDY</b></p><p><b></b></p><b><p><b>Financial<br>constraint</b>– Insufficient fund tends to impede the efficiency<br>of the researcher in sourcing for the relevant materials, literature or<br>information and in the process of data collection (internet, questionnaire and<br>interview).<b></b></p><b><p><b></b></p><b><p><b>Time<br>constraint</b>– The researcher will simultaneously engage in this<br>study with other academic work. This consequently will cut down on the time<br>devoted for the research work.<b></b></p><b><p><b></b></p><b><p><b>1.9 &nbsp; DEFINITION<br>OF TERMS</b></p><p><b></b></p><b><p><b>Impact</b>A marked effect or influence.<b></b></p><b><p><b></b></p><b><p><b>Communication</b>The imparting or exchanging of<br>information by speaking, writing, or using some other medium.<b></b></p><p><b></b></p><b><p><b>Management </b>The process of dealing with or<br>controlling things or people.<b></b></p><b><p><b></b></p><b><p><b>Organisation:</b>An organized group of people with<br>a particular purpose, such as a business or government department.</p></b></b></b></b></b></b></b></b></b></b></b></b></b></b></b></b></b></b></b></b></b></b></b></b> <br><p></p>