Conflict management for effective performance in an organization (a case study of union bank of nigeria)

• Title –       –       –       –       –       –       –       –       –       –       –       iDeclaration         –       –       –       –       –       –       –       –       –       iiApproval   –       –       –       –       –       –       –       –       –       –       iiiDedication         –       –       –       –       –       –       –       –       –       –       ivAcknowledgement       –       –       –       –       –       –       –       –       vAbstract     –       –       –       –       –       –       –       –       –       –       viiTable of contents       –       –       –       –       –       –       –       –       viii CHAPTER ONEIntroductionBackground of the Study –       –       –       –       –       –       1Historical Background of the Study –       –       –       –       –       1Statement of the Problem –       –       –       –       –       –       4Objectives of the Study –       –       –       –       –       –       5Statement of Hypothesis –       –       –       –       –       –       5Significance of the Study –       –       –       –       –       –       6Scope and Limitations of the Study –       –       –       –       6Definition of Terms –       –       –       –       –       –       –       7 

Chapter TWO

LITERATURE REVIEW

•           Literature ReviewConflicts and its causes –       –       –       –       –       –       9Types of conflicts in organization – –       –       –       –       10Intra Individual Conflict –       –       –       –       –       –       –       10Inter Individual Conflict –       –       –       –       –       –       –       10Individual and group Conflict –       –       –       –       –       11Causes of Conflict –       –       –       –       –       –       –       11Limited resources –       –       –       –       –       –       –      
• 112.8  Interdependent Work Activities     –       –       –       –       –      
• 122.9  Representation Activities     –       –       –       –       –       –      
• 122.10Communication Problem     –       –       –       –       –       –      
• 122.11Difference in Perception     –       –       –       –       –       –      
• 132.12Organizational Environment –       –       –       –       –       –      
• 142.13Conflict Resolution/Management –       –       –       –       –       142.13.1Conflict Stimulation   –       –       –       –       –       –       –       142.13.2Conflict Management –       –       –       –       –       –       –       15 CHAPTER THREEResearch MethodologyResearch Design –       –       –       –       –       –       –       –       23Population Under Study –       –       –       –       –       –       23Sample size –       –       –       –       –       –       –       –       24Justification for the Sample Size –       –       –       –       –       24Sample Techniques –       –       –       –       –       –       –       24Justification for the Sample Techniques –       –       –       –       25Research Instrument – –       –       –       –       –       –       25Questionnaire Administration –       –       –       –       –       –       25Justification for the Instrument –       –       –       –       –       26Method of Data Presentation and Statistical Analysis –       26Sources of data collection –       –       –       –       –       –       27CHAPTER FOURData Presentation, Analysis and Interpretation4.1   Data Presentation and Analysis   –       –       –       –       –      
• 284.2  Test of Hypothesis     –       –       –       –       –       –       –       40 

Chapter FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS

•           Summary of findings, Conclusion and RecommendationSummary of findings- –       –       –       –       –       –       –       44Conclusion –       –       –       –       –       –       –       –       45Recommendations –       –       –       –       –       –       –       46Bibliography       –       –       –       –       –       –       –       –       48Structure of the Questionnaire     –       –       –       –       –     49-52