Thesis Abstract

Abstract
This thesis explores the impact of artificial intelligence (AI) on enhancing efficiency in secretarial administration and management. The integration of AI technologies in administrative tasks has revolutionized traditional secretarial roles, offering new possibilities to streamline operations and increase productivity. Through a comprehensive literature review, this study examines the current applications of AI in secretarial functions and the potential benefits and challenges associated with its implementation. The research methodology encompasses a mixed-methods approach, including surveys, interviews, and case studies to gather data on the experiences and perceptions of secretarial staff and management regarding AI integration. The findings reveal that AI tools such as virtual assistants, chatbots, and automated scheduling systems have significantly improved efficiency by reducing manual tasks, enhancing communication, and providing real-time data analysis. Additionally, the study discusses the implications of AI adoption on job roles, skills development, and organizational structure in the secretarial field. The discussion of findings emphasizes the need for continuous training and upskilling to leverage AI technologies effectively and maximize their potential benefits. The conclusion highlights the importance of strategic planning, stakeholder engagement, and ethical considerations in implementing AI solutions in secretarial administration and management. Overall, this thesis contributes to a deeper understanding of the transformative role of AI in optimizing secretarial functions and offers practical insights for organizations seeking to enhance efficiency through technological innovation.

Thesis Overview