Thesis Abstract

Abstract
This research project aims to explore the impact of modern communication facilities on secretaries in the workplace. Secretaries play a crucial role in organizations by managing communication, scheduling, and administrative tasks. With the rapid advancements in communication technology, such as email, messaging apps, video conferencing, and virtual collaboration tools, the role of the secretary has evolved significantly. This study seeks to investigate how these modern communication facilities have influenced the work responsibilities, skills required, job satisfaction, and overall effectiveness of secretaries. The research will utilize a mixed-methods approach, combining both quantitative and qualitative data collection methods. Surveys will be conducted to gather information on the types of communication tools used by secretaries, the frequency of their use, and their perceived impact on job performance. Additionally, in-depth interviews will be conducted to explore the experiences and perspectives of secretaries regarding the challenges and benefits of using modern communication facilities in their daily work. The findings of this research are expected to provide valuable insights into how modern communication facilities have reshaped the role of secretaries and the workplace dynamics. It is anticipated that the study will reveal the advantages and disadvantages of using these technologies, as well as the skills development and training needs for secretaries to effectively utilize them. The results may also shed light on the implications for job satisfaction, work-life balance, and career progression among secretaries. By examining the impact of modern communication facilities on secretaries, this research contributes to the existing literature on workplace communication, administrative support roles, and technology adoption in organizations. The study has practical implications for managers, HR professionals, and secretaries themselves in understanding the changing demands of the role and the opportunities for enhancing productivity and collaboration through technology. Ultimately, the insights gained from this research can inform strategies for optimizing the use of modern communication tools in supporting secretarial functions and improving overall organizational efficiency.

Thesis Overview

1.0    Introduction

1.1    Background of the Study

The act of Communication is the most important of all human activities. Is a fact that all human activities are interdependent on one another socially, economically, culturally and politically. No human being can live in isolation, that is to say human being must pass on and also receive information in every activities that must be done. Communication is one of the fundamental functions of the office and process which is essential to all forms of business. It is the means of conveying information from one person to another, which can be through Telephone, post office, Teleprinter, Mobile phone, Messenger services, Computer and many other means. Communication is done in order to pass or receive information, ideas and knowledge from one person to another.

During the past few decades there have been development and improvement in office communication system. This makes the work of today’s trained secretaries to be easier.

Azuka (1990), states that the word Secretary is taken from the Latin word “Secretaries”. This means that the Secretary is the ability to keep information or knowledge away from others. But in your own views a secretary is the keeper of secret.

Little (1976), defines Communication as “the process by which information is passed between individuals and organization by means of previously agree symbols such as words, fiscal grimaces, gestures, postures, pictorial or usual display etc.

1.2    Statement of the Problem

The Advent of modern communication facilities has spured up radical changes in the secretarial profession. These changes have been characterized by new methods of doing this, with emphasis on Information and Communication Technology (ICT).

According to Ali and Akinbi (1995), technology is an alteration in the life of an equipment, character, knowledge and method of doing things. The impact of these modern communication facilities this resulted into the acquisition of the needed competencies by secretaries, to effectively and efficiently operates these facilities in order to be relevant in the world of Labour. This is because, prior to this time, the communication facilities obtainable in the office were; Analog, Telephone, the manual typewriter, Teleprinter, Duplicating machine, reprographic machines etc.

Today Modern Communication facilities which include, computer, internet, mobile phones, fax machine, telegram etc. have replaced the persons existing ones. This had also created another impetus on the secretary, as there is an improvement in the way/she discharge his/her duties. However, the impact of modern communication gadget on the organization goals, have not been properly felt for instance the says in some organization are not still efficient even though there gadget. The problems of modern facilities seem to care a problem for instance some says it must undergo many loose of their job.

1.3    Purpose of the Study

The overall purpose of this study is to examine the impact of modern communication equipment on the Secretary and the profession. However, the specific objectives of the study are:

1. To identify the modern communication gadgets is the use in organization.
2. To find out the impact of modern communication facilities on the organization goals.
3. To assess the impact of modern communication gadgets on the efficiency of the Secretary.
4. To outline the problems which modern communication facilities pose to the secretary profession.

1.4    Research Questions

1. What are the modern communication gadgets in use in organizations?
2. What are the impacts of modern communication gadgets on organizational goals?
3. What is the impact of modern communication gadgets on the efficiency of the Secretary?
4. What are the problems of modern communication facilities to the Secretary profession?

1.5    Significance of the Study

It is hoped that if the importance and the roles of Secretaries in the usage of modern communication equipment in communication is identified, the secretary will benefit from it, because by providing the modern facilities such as computer, mobile phone, Teleprinter, and Printing machine, photo-copy to improve its skills. Also secretarial students will benefit from this modern communication facilities.

1.6    Scope/Delimitation of Study

The essence of the research work is to find the effects of modern communication facilities on the Secretary. The research work is however, delimited to the following areas: What is communication? Identify the modern communication gadgets in use in organizations, the impact of modern communication facilities on the secretary assess. Communication gadgets on the efficiency of the Secretary and outline the problems which modern communication facilities pose to the secretarial profession.