Thesis Abstract

Abstract
This thesis investigates the impact of Supplier Relationship Management (SRM) on supply chain performance within the retail industry. The study aims to analyze how effective SRM practices can enhance overall supply chain efficiency and effectiveness in the retail sector. The research methodology employed a mixed-methods approach, combining qualitative interviews with key industry stakeholders and quantitative analysis of supply chain performance metrics. Chapter One provides an introduction to the research topic, discussing the background of the study, problem statement, objectives, limitations, scope, significance, structure of the thesis, and definition of key terms. Chapter Two presents a comprehensive literature review on SRM practices, supply chain management, and performance measurement in the retail industry. The review highlights key theories, concepts, and empirical studies related to SRM and supply chain performance. Chapter Three outlines the research methodology, detailing the research design, data collection methods, sampling techniques, and data analysis procedures. The chapter also discusses the ethical considerations and limitations of the research process. Chapter Four presents the findings of the study, analyzing the impact of SRM practices on supply chain performance indicators such as cost efficiency, lead times, product quality, and customer satisfaction. The chapter also explores the role of technology in enhancing SRM capabilities and supply chain visibility in the retail sector. The results indicate that effective SRM practices are positively associated with improved supply chain performance in retail organizations. Strong supplier partnerships, communication channels, and collaboration strategies play a crucial role in enhancing supply chain agility and responsiveness to market demands. The discussion further examines the implications of the findings for retail managers and practitioners, highlighting the importance of investing in SRM capabilities to gain a competitive advantage in the dynamic retail landscape. Chapter Five provides a comprehensive conclusion and summary of the thesis, outlining the key findings, implications, and recommendations for future research. The study contributes to the existing body of knowledge on SRM and supply chain management in the retail industry, offering insights into effective strategies for optimizing supply chain performance through enhanced supplier relationships. Overall, this research underscores the significance of SRM in driving operational excellence and sustainable competitive advantage for retail organizations.

Thesis Overview