Thesis Abstract

Abstract
The utilization of technology in public administration has become increasingly prevalent as governments seek to enhance service delivery and efficiency. This thesis investigates the impact of technology adoption on public service delivery in local governments. Through a comprehensive literature review, this study examines the theoretical foundations and empirical evidence related to technology adoption in the public sector. The research methodology includes a mixed-methods approach, combining quantitative data analysis with qualitative case studies of selected local governments. Chapter One provides an introduction to the research topic, discussing the background of the study, problem statement, objectives, limitations, scope, significance, structure of the thesis, and definition of key terms. Chapter Two presents a detailed literature review comprising ten key themes related to technology adoption in public administration, including e-governance, digital transformation, citizen engagement, data analytics, and cybersecurity. Chapter Three outlines the research methodology, including the research design, data collection methods, sampling techniques, and data analysis procedures. The chapter also discusses ethical considerations and limitations of the research methodology. Chapter Four presents the findings of the study, analyzing the impact of technology adoption on public service delivery in local governments based on both quantitative and qualitative data. The results indicate that technology adoption has a positive impact on improving service delivery efficiency, enhancing citizen engagement, and increasing transparency in local government operations. However, challenges such as digital divide, data security risks, and resistance to change were identified as barriers to successful technology implementation. The discussion of findings delves into the implications of these results for public administration practice and policy. Chapter Five offers a conclusion and summary of the thesis, highlighting the key findings, contributions to the existing literature, practical implications, and recommendations for future research. Overall, this thesis contributes to the growing body of knowledge on technology adoption in public administration and provides insights for policymakers and practitioners seeking to leverage technology to enhance public service delivery in local governments. Keywords technology adoption, public service delivery, local governments, e-governance, digital transformation, citizen engagement, data analytics, cybersecurity, mixed-methods research.

Thesis Overview

The project titled "The Impact of Technology Adoption on Public Service Delivery in Local Governments" aims to investigate the influence of technology adoption on the delivery of public services at the local government level. In recent years, local governments have increasingly turned to technology to enhance their service delivery processes and improve efficiency. This research seeks to explore the various ways in which technology adoption has impacted public service delivery in local governments, with a focus on both the benefits and challenges associated with this trend. The study will begin by providing an introduction to the topic, highlighting the growing importance of technology in modern governance and the potential benefits it can bring to public service delivery. The background of the study will delve into the existing literature on technology adoption in local governments and the various factors driving this trend. This will be followed by a clear statement of the problem, outlining the gaps in the current research and the need for further investigation into the impacts of technology on public service delivery. The objectives of the study will be clearly defined to guide the research process, with a specific focus on understanding how technology adoption has influenced different aspects of public service delivery at the local government level. The limitations and scope of the study will also be outlined to provide a clear understanding of the boundaries of the research. The significance of the study will be emphasized, highlighting the potential contributions to both academic knowledge and practical implications for local government policymakers and practitioners. The structure of the thesis will be detailed to provide a roadmap for the reader, outlining the organization of the research into different chapters and sections. Chapter two will consist of a comprehensive literature review, examining existing studies on technology adoption in local governments and its impacts on public service delivery. This section will explore key themes and findings from previous research to provide a solid theoretical foundation for the study. Chapter three will focus on the research methodology, detailing the research design, data collection methods, and analytical techniques that will be used to investigate the research questions. The chapter will also address ethical considerations and potential limitations of the research methodology. Chapter four will present the findings of the study, analyzing the data collected and discussing the implications of the results for understanding the impact of technology adoption on public service delivery in local governments. This section will provide a detailed discussion of the key findings, highlighting both the opportunities and challenges associated with technology adoption in this context. Finally, chapter five will offer a conclusion and summary of the research, synthesizing the key findings and discussing their implications for theory and practice. The chapter will also provide recommendations for future research and practical strategies for local government policymakers looking to optimize the benefits of technology adoption for public service delivery. Overall, this research overview sets the stage for a comprehensive investigation into the impact of technology adoption on public service delivery in local governments, with the aim of contributing to a deeper understanding of this important and evolving area of governance and public administration.