Thesis Abstract

Abstract
Digital transformation has become a prevalent phenomenon in various sectors, including public administration, with the aim of enhancing service delivery and efficiency. This thesis explores the impact of digital transformation on government service delivery in public administration. The research investigates how the adoption of digital technologies and processes has influenced the way public services are delivered and received by citizens. Through a comprehensive literature review, this study examines the key concepts and theories related to digital transformation in the public sector, highlighting the benefits and challenges associated with this paradigm shift. Chapter One provides an introduction to the research topic, presenting the background of the study, problem statement, objectives, limitations, scope, significance, structure of the thesis, and definitions of key terms. Chapter Two comprises a detailed literature review that explores ten key aspects related to digital transformation in public administration. These aspects include the evolution of digital technology in government, best practices in digital transformation, challenges faced in implementation, and the impact on service delivery. Chapter Three outlines the research methodology employed in this study, including the research design, data collection methods, sampling techniques, data analysis procedures, ethical considerations, and limitations of the research methodology. Chapter Four presents the findings of the study, analyzing the impact of digital transformation on government service delivery through a detailed discussion of the results obtained from data analysis. The discussion in Chapter Four highlights the implications of the research findings, identifies key trends and patterns observed, and provides insights into the challenges and opportunities associated with digital transformation in public administration. Chapter Five offers a comprehensive conclusion and summary of the thesis, summarizing the key findings, discussing the implications for policy and practice, and suggesting recommendations for future research in this area. Overall, this thesis contributes to the existing body of knowledge on digital transformation in public administration by providing a detailed analysis of its impact on government service delivery. The findings of this study have important implications for policymakers, public administrators, and researchers seeking to leverage digital technologies to enhance service delivery and improve citizen engagement in the public sector.

Thesis Overview

The project titled "The Impact of Digital Transformation on Government Service Delivery in Public Administration" aims to explore how the integration of digital technologies within the public sector influences service delivery. In recent years, governments worldwide have been increasingly adopting digital transformation initiatives to modernize their operations and enhance citizen services. This research seeks to investigate the implications of such initiatives on the effectiveness, efficiency, and accessibility of public services. The study will begin by providing a comprehensive introduction to the topic, outlining the background of digital transformation in public administration and highlighting the significance of the research. The problem statement will identify the gaps in existing literature regarding the impact of digital transformation on government service delivery, setting the stage for the objectives of the study. The research methodology section will detail the approach taken to collect and analyze data, including the selection of research methods, data sources, and sampling techniques. This section will also discuss any limitations and constraints faced during the research process, as well as the scope of the study in terms of geographical coverage and timeframe. The literature review will critically examine existing scholarly works on digital transformation in public administration, focusing on key themes such as e-governance, data analytics, cybersecurity, and citizen engagement. By synthesizing and analyzing relevant literature, this section aims to provide a theoretical framework for understanding the impact of digital transformation on government service delivery. The discussion of findings will present the results of the empirical research, including any quantitative or qualitative data collected during the study. This section will analyze the implications of these findings on the effectiveness, efficiency, and accessibility of public services, as well as the challenges and opportunities presented by digital transformation initiatives. Finally, the conclusion and summary chapter will provide a holistic overview of the research findings, highlighting key insights, implications, and recommendations for policymakers, practitioners, and academics in the field of public administration. By exploring the impact of digital transformation on government service delivery, this research aims to contribute to the ongoing discourse on the modernization of public sector operations and the improvement of citizen services in the digital age.