Thesis Abstract

Abstract
This thesis investigates the impact of e-government services on citizen engagement in public administration. As governments worldwide increasingly adopt digital technologies to provide services to their citizens, understanding the effects of e-government on citizen engagement is crucial for improving governance and public service delivery. The study employs a mixed-methods approach, combining quantitative analysis of survey data with qualitative insights from interviews with key stakeholders. Chapter 1 provides an introduction to the research topic, outlining the background of the study, problem statement, objectives, limitations, scope, significance, structure of the thesis, and definition of terms. Chapter 2 presents a comprehensive literature review, covering ten key themes related to e-government services, citizen engagement, and public administration. Chapter 3 details the research methodology, including research design, data collection methods, sampling techniques, data analysis procedures, and ethical considerations. The chapter also discusses the development of research instruments and the rationale behind the chosen methodology. In Chapter 4, the findings of the study are presented and discussed in detail. The analysis explores the impact of e-government services on citizen engagement, highlighting the opportunities and challenges faced by both governments and citizens in the digital era. The chapter also examines the perceptions of stakeholders regarding the effectiveness of e-government initiatives in promoting citizen participation and transparency in public administration. Finally, Chapter 5 provides a conclusion and summary of the thesis, highlighting the key findings, implications, and recommendations for policymakers, practitioners, and future research. The study contributes to the existing literature on e-government and citizen engagement by providing empirical evidence and practical insights into the dynamics of digital governance in the context of public administration. Overall, this thesis aims to enhance our understanding of how e-government services can be leveraged to improve citizen engagement in public administration, ultimately fostering more transparent, accountable, and responsive governance practices in the digital age.

Thesis Overview

The research project titled "Assessing the Impact of E-Government Services on Citizen Engagement in Public Administration" aims to explore the influence of electronic government (e-government) services on citizen engagement within the realm of public administration. In recent years, the integration of digital technologies in government operations has transformed the way citizens interact with public services, offering new channels for engagement, communication, and participation. The project seeks to delve into the various dimensions of e-government services and their effects on citizen engagement in the context of public administration. By examining the utilization of online platforms, mobile applications, social media, and other digital tools, the study aims to assess how these technologies have reshaped the relationship between citizens and government entities. Understanding the impact of e-government services on citizen engagement is crucial for enhancing transparency, accountability, and responsiveness in public administration. Through a comprehensive literature review, the research will explore existing theories, frameworks, and empirical studies related to e-government, citizen engagement, and public administration. By synthesizing the findings from previous research, the project will provide a solid theoretical foundation for investigating the research problem and formulating research questions. The research methodology will involve a mixed-methods approach, combining quantitative and qualitative data collection techniques to gather insights from both government officials and citizens. Surveys, interviews, and content analysis of online platforms will be used to collect data on the usage of e-government services and citizen engagement levels. The research will also involve case studies of successful e-government initiatives to extract best practices and lessons learned. The findings of the study will be analyzed and discussed in detail to identify the key factors influencing the impact of e-government services on citizen engagement. The implications of the research findings for public administration practice, policy development, and future research will be highlighted, providing valuable insights for government agencies, policymakers, and researchers. Overall, this research project aims to contribute to the growing body of knowledge on e-government, citizen engagement, and public administration by shedding light on the transformative potential of digital technologies in fostering more inclusive, responsive, and participatory governance. By assessing the impact of e-government services on citizen engagement, the study seeks to provide practical recommendations for enhancing the effectiveness of digital government initiatives and strengthening the relationship between governments and their citizens.