Thesis Abstract

Abstract
The utilization of technology in public administration has the potential to revolutionize citizen engagement in local government decision-making processes. This thesis explores the role of technology in enhancing citizen participation and empowerment within the context of local governance. The study critically examines existing literature to identify gaps and opportunities for leveraging technology to improve citizen engagement in decision-making processes. The research methodology employed a mixed-methods approach, combining surveys, interviews, and case studies to gather data from both citizens and local government officials. The findings reveal the benefits and challenges associated with using technology to enhance citizen engagement, highlighting the importance of digital literacy, accessibility, and inclusivity in the design and implementation of technology-enabled platforms. Through a detailed discussion of the findings, this thesis provides insights into the potential impact of technology on fostering transparency, accountability, and responsiveness in local government decision-making. The study also identifies key factors that influence the effectiveness of technology-driven citizen engagement initiatives, including trust, communication, and feedback mechanisms. In conclusion, this research underscores the significance of integrating technology into local government practices to promote more meaningful and inclusive citizen participation. The study contributes to the growing body of literature on e-governance and public administration by offering practical recommendations for policymakers, practitioners, and researchers seeking to enhance citizen engagement through the strategic use of technology.

Thesis Overview