Thesis Abstract

Abstract
The growing digital transformation has significantly influenced public administration practices worldwide, leading to the widespread adoption of e-government services. This research examines the impact of e-government services on citizen engagement and satisfaction in public administration. By leveraging a mixed methods approach, including surveys, interviews, and data analysis, this study seeks to provide a comprehensive understanding of how electronic services provided by governmental bodies affect citizen interactions and perceptions. Chapter One Introduction 1.1 Introduction 1.2 Background of Study 1.3 Problem Statement 1.4 Objectives of Study 1.5 Limitations of Study 1.6 Scope of Study 1.7 Significance of Study 1.8 Structure of the Thesis 1.9 Definition of Terms Chapter Two Literature Review 2.1 Overview of E-Government Services 2.2 Citizen Engagement in Public Administration 2.3 Theoretical Frameworks on E-Government Impact 2.4 Factors Influencing Citizen Satisfaction 2.5 E-Government Implementation Challenges 2.6 Global Case Studies on E-Government Success 2.7 Relationship between Technology and Citizen Engagement 2.8 Benefits of E-Government Services 2.9 Measurement of Citizen Satisfaction 2.10 Role of User Experience in E-Government Adoption Chapter Three Research Methodology 3.1 Research Design 3.2 Sampling Method 3.3 Data Collection Techniques 3.4 Survey Development 3.5 Interview Protocol 3.6 Data Analysis Procedures 3.7 Ethical Considerations 3.8 Pilot Testing 3.9 Validity and Reliability 3.10 Limitations of Methodology Chapter Four Discussion of Findings 4.1 Overview of Data Collected 4.2 Analysis of Survey Results 4.3 Interpretation of Interview Findings 4.4 Comparison of Hypotheses 4.5 Implications for Public Administration 4.6 Recommendations for Policy and Practice 4.7 Future Research Directions 4.8 Theoretical Contributions 4.9 Practical Applications 4.10 Addressing Research Objectives Chapter Five Conclusion and Summary 5.1 Summary of Findings 5.2 Conclusions Drawn from Research 5.3 Contributions to Literature 5.4 Practical Implications 5.5 Limitations of the Study 5.6 Recommendations for Future Research 5.7 Final Thoughts This study aims to shed light on the complex relationship between e-government services, citizen engagement, and satisfaction in public administration to inform policy decisions and enhance service delivery strategies in the digital age.

Thesis Overview