An appraisal of the roles and position of confidential secretaries in the civil service of anambra state problems and strategies for improvement
Table Of Contents
Title – – – – – – – – – i
Approval – – – – – – – – ii
Dedication – – – – – – – – iii
Acknowledgements – – – – – – iv
Table of contents – – – – – – – vi
Chapter ONE
Introduction – – – – – – – 1
Chapter TWO
Review of the Literature – – – – – 6
Cadre of confidential secretaries attached to
office in the civil service – – – – – 7
Change in Nomenclature of secretaries as implemented by presidential task – – – 8
Entry qualification into the confidential secretaries position in the Anambra State Civil services – 16
Problems of secretaries and strategies for
Improvement – – – – – – – 18
Classification of confidential secretaries in the
civil service of Anambra State – – – 32
Summary of the literature – – – – – 34
Chapter THREE
Summary, Conclusion and Recommendations
Summary – – – – – – – – 37
Conclusion – – – – – – – – 38
Recommendations – – – – – – 39
References – – – – – – – – 42
Thesis Abstract
AbstractConfidential secretaries play a crucial role in the effective functioning of the civil service in Anambra State, Nigeria. This research project aims to provide an appraisal of the roles and positions of confidential secretaries in the state's civil service, identify the key problems they face, and propose strategies for improvement. The study will utilize a mixed-methods approach, combining surveys, interviews, and document analysis to gather data from confidential secretaries, civil service officials, and relevant documents. The research will focus on examining the current roles and responsibilities of confidential secretaries in Anambra State, including their duties in handling confidential information, providing administrative support to senior officials, and facilitating communication within the civil service. By understanding their existing roles, the study will highlight areas where improvements are needed to enhance their effectiveness and efficiency. One of the key problems facing confidential secretaries in the civil service of Anambra State is the lack of recognition and appreciation for their contributions. Despite playing a vital role in supporting the daily operations of government offices, these professionals often face challenges in terms of career progression, training opportunities, and job security. Addressing these issues is essential to motivate and retain skilled secretarial staff in the civil service. To improve the roles and positions of confidential secretaries in Anambra State, several strategies can be implemented. These include enhancing training programs to develop their skills in information management, communication, and office technology. Additionally, creating clear career paths and promotion opportunities for confidential secretaries will boost morale and job satisfaction. Recognizing their contributions through rewards and incentives can also motivate secretarial staff to perform at their best. Overall, this research project will provide valuable insights into the roles and positions of confidential secretaries in the civil service of Anambra State. By identifying the challenges they face and proposing strategies for improvement, the study aims to contribute to the enhancement of the efficiency and effectiveness of secretarial support in government offices. Implementing the recommendations from this research can lead to a more productive and motivated secretarial workforce, ultimately benefiting the overall functioning of the civil service in Anambra State.
Thesis Overview
INTRODUCTION
An office cannot effectively function without secretary. A secretary is very important in every organization. Secretary is the pillar of every organization. The objectives of an organization can hardly be achieved if a secretary is not employed. The success or failure of any organization depends on the secretary. The impression the secretary creates influence the attitude of the public towards the organization. Every secretary must be able to handle office equipment such as typewriter, converting hand written materials into printed forms mail room equipment, dispatch and receive of mails telephone instrument for communication purposes and the computer, a powerful equipment which renders itself to various uses. All these activities and many others not described here from the duties attributable to confidential secretaries.
Therefore, before appraising the major roles confidential secretaries play in the civil service of Anambra State. Let us have a brief concept of which a secretary means. Confidential secretary has been defined in various ways.
A confidential secretary is an assistance to an executive possessing a mastery of the office, the person must demonstrate the ability to accept responsibility without direct supervision assigned direction.
A mere servant, his position is that he has to do what he is told and no person can assume he has any authority to represent anything at all.
The above definition was made when the education status of secretaries has not been enhanced and their duties not clearly identified. As time goes on the positive of confidential secretaries has started to experience what can be termed as modification is occasioned by technological development, which afforded advancement in secretarial field. Many scholars and association formulated a coherent definition of secretary. Homby (1942) in his dictionary identified a secretary as: An employee in an office who deals with correspondence, keeps records, make arrangement and appointment for a particular member of the staff and usually called private secretary.
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