Thesis Abstract

<p> This research project aims to explore the use of virtual reference services in academic libraries. The study will investigate the adoption, implementation, and impact of virtual reference services on user experience, information access, and library support in academic settings. By examining the utilization of virtual reference services, the research seeks to provide insights into the effectiveness of these services in meeting the information needs of library patrons and supporting academic research and learning. <br></p>

Thesis Overview

<p> </p><div><div><div><div><div>The evolution of information and communication technologies has transformed the landscape of reference services in academic libraries, leading to the widespread adoption of virtual reference services. This study seeks to comprehensively explore the use of virtual reference services in academic libraries. By examining the adoption, implementation, and impact of virtual reference services on user experience, information access, and library support, the research aims to provide insights into the effectiveness of these services in meeting the information needs of library patrons and supporting academic research and learning.</div><div>Drawing upon a theoretical framework and existing literature, the research endeavors to provide a comprehensive understanding of virtual reference services, their adoption and implementation in academic libraries, and their impact on user experience and information access. Through the utilization of a mixed-methods approach, the study aims to gather insights from library patrons, staff, and stakeholders to assess the utilization and impact of virtual reference services, and to identify best practices for enhancing virtual reference services in academic library settings.</div><div>The findings of this research are expected to contribute to the ongoing discourse on the utilization of virtual reference services in academic libraries, providing valuable insights for library practitioners, academic staff, and stakeholders seeking to optimize information access and support for academic research and learning. Ultimately, this study aims to offer recommendations for enhancing virtual reference services, furthering the mission of academic libraries as essential hubs for research, learning, and information access.</div></div><div><div><div><div><div></div></div><div><div></div></div></div><div><div><div></div></div><div><div></div></div><div><div></div></div></div></div></div></div></div></div><div><div><br> </div></div><br><p></p>