<p> </p><p>TITLE PAGE &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;II<br>APPROVAL PAGE &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;III<br>DEDICATION &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;IV<br>ACKNOWLEDGEMENT &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;V<br>ABSTRACT &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;VII<br>TABLE OF CONTENT &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;X</p><p><strong>

Chapter ONE

<br>INTRODUCTION &nbsp; &nbsp; &nbsp; &nbsp; </strong><br>1.1 &nbsp; &nbsp;BACK GROUND OF STUDY &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;1<br>1.2 &nbsp; &nbsp;BRIEF HISTORY OF THE ENUGU STATE WATER CORPORATION &nbsp; &nbsp; 10<br>1.3 &nbsp; &nbsp;STATEMENT OF STUDY &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;15<br>1.4 &nbsp; &nbsp;OBJECTIVES OF STUDY &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;20<br>1.5 &nbsp; &nbsp;SIGNIFICATION OF STUDY &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;22<br>1.6 &nbsp; &nbsp;RESEARCH QUESTIONS &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;23<br>1.7 &nbsp; &nbsp; HYPOTHESES &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;24<br>1.8 &nbsp; &nbsp;CONCEPTUAL AND OPERATIONAL DEFINITION &nbsp; &nbsp;26<br>1.9 &nbsp; &nbsp;ASSUMPTIONS &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;27<br>1.10 &nbsp; &nbsp;LIMITATIONS &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;28<br>1.11 &nbsp; &nbsp;Theoretical framework &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;29</p><p><strong>

Chapter TWO

<br>2.0 &nbsp; &nbsp;Literature Review &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;30</strong><br>2.1 &nbsp; &nbsp;The Education of Public Relations &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;31<br>2.2 &nbsp; &nbsp;Towards A Definition of Public Relations &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;36<br>2.3 &nbsp; &nbsp;Operative Parts Of the Above Definitions &nbsp; &nbsp; &nbsp; &nbsp;42<br>2.4 &nbsp; &nbsp;Functions of PR………………………………… &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;47<br>2.5 &nbsp; &nbsp;The Role of the PR in Customer Satisfaction &nbsp; &nbsp; &nbsp; &nbsp;49<br>2.6 &nbsp; &nbsp;Summary of Literature Review &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;53</p><p><strong>

Chapter THREE

<br>3.0 &nbsp; &nbsp;Methodology …………………………………………. &nbsp; &nbsp; &nbsp; &nbsp;57</strong><br>3.1 &nbsp; &nbsp;Research Method ………………………………….. &nbsp; &nbsp; &nbsp; &nbsp;57<br>3.2 &nbsp; &nbsp;Research Design…………………………………… &nbsp; &nbsp; &nbsp; &nbsp;57<br>3.3 &nbsp; &nbsp;Population Size…………………………………… &nbsp; &nbsp; &nbsp; &nbsp;58<br>3.4 &nbsp; &nbsp;Measuring Instrument…………………………… &nbsp; &nbsp; &nbsp; &nbsp;60<br>3.5 &nbsp; &nbsp;Data Collection…………………………………….. &nbsp; &nbsp; &nbsp; &nbsp;60<br>3.6 &nbsp; &nbsp;Data Analysis………………………………… &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;60</p><p><strong>

Chapter FOUR

<br>4.0 &nbsp; &nbsp;Data Analysis and Results……………….. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;62<br></strong>4.1 &nbsp; &nbsp;Presentation of result Employee and Management Questionnaire. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 63<br>4.2 &nbsp; &nbsp;Presentation and Analysis of Customer Questionnaire…………… 73</p><p><strong>

Chapter FIVE

<br>5.0 &nbsp; &nbsp;Summary and Recommendation &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;88</strong><br>5.1 &nbsp; &nbsp;Summary of Findings &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;80<br>5.2 &nbsp; &nbsp;Conclusion &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;91<br>5.3 &nbsp; &nbsp;Recommendation &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;93<br><strong>5.4 &nbsp; &nbsp;Appendix &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;99<br>5.5 &nbsp; &nbsp;Bibliography &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;96</strong></p> <br><p></p>