Thesis Abstract

<p> </p><p>Libraries have been an important part of educational and information sector of any school. The success of any library largely depends on proper management.</p><p>Several libraries have suffered failure as a result of inadequate management and incapacitations in handling sensitive information as regards members of the library. Design and implementation of complaint management system is to maintain an effective, timely, and equitable complaint handling system which is easily accessible and offered to complainants (customers) at no charge. This project defines the policy and steps for handling and resolving complaints and also to appeal for an un-favored situation and for this process to take place there must be an automation of the system that will be handle the complaints process and appeal method of registration. Automation can be defined as the aspects involved in using a computer system for the tasks or process such as circulation, implementation etc. It is possible for the design and implementation of an online complaint management system to yield L substantial benefits for the users. Chapter one introduces the research work and the problem definition of the research, and to know the aim of this research work, research justification tells us why it is important to research on this topic; it also covers areas like scope and limitation of study which entails the boundary of this work. This issue had created a lot of problems for an organization growth in the various aspects of the complaint system. To support this approach, this project identifies a range of options that can be used to manage and resolve online complain.</p><p>This research therefore, aimed at developing a digital library system, which will help direct and position library to meets its ever increasing demands.</p><p>In the course of the development of this new system, the current system was analytically and critically studied or assessed and thus the identified strengths and weaknesses were highlighted and a new system was designed for the weakness.</p><p>The present system was analyzed using a standard procedure recognized worldwide for such purpose and this is called <strong>Structured System Analysis and Design Methodology (SSADM).</strong>&nbsp; The <strong>visual basic 6.0 programming language </strong>was used to code the program modules developed for the system using some computer aided design tools</p> <br><p></p>

Thesis Overview