Thesis Abstract

Abstract
In the hospitality industry, guest information tracking is crucial for providing personalized services and ensuring a seamless guest experience. Traditional paper-based methods are becoming increasingly inefficient and error-prone in managing guest data. As a solution, the development of a computerized guest information tracking system offers a more efficient and reliable way to collect, store, and access guest data. This research project aims to design and implement a computerized guest information tracking system tailored for hotels and other hospitality establishments. The system will allow staff to input and update guest information such as personal details, preferences, stay history, and special requests into a centralized database. By having all guest information in one place, staff can easily retrieve relevant data to personalize guest interactions and improve service quality. The computerized system will also streamline check-in and check-out processes, reducing wait times and enhancing guest satisfaction. Through automation, the system can send personalized welcome messages, room preferences, and other relevant information to guests before their arrival, creating a more personalized and memorable experience. Furthermore, the system will enhance security and privacy by implementing access controls and encryption protocols to safeguard guest data. Compliance with data protection regulations such as GDPR will be a key consideration in the system design to ensure the privacy and confidentiality of guest information. The system will be user-friendly, with a intuitive interface that allows staff to quickly input and retrieve guest information. Training sessions will be provided to ensure that staff members are proficient in using the system effectively. In terms of benefits, the computerized guest information tracking system will improve operational efficiency by reducing manual data entry tasks and minimizing errors. It will also enable hotels to analyze guest data trends and preferences, allowing for targeted marketing campaigns and personalized service offerings. Overall, the implementation of a computerized guest information tracking system will enhance the guest experience, streamline operations, and improve data security in the hospitality industry. By leveraging technology to centralize and manage guest information effectively, hotels can stay competitive in a rapidly evolving market while providing exceptional service to their guests.

Thesis Overview

INTRODUCTION
1.1 BACKGROUND OF STUDY.
Information technology is an essential tool to guest tracking. The faster and
more effectively it works, the safer our business management is.
Information system (IS) refers to a system that comprises of persons, data
records and activities that process data and information in an organization, and
it includes the organization‟s manual and automated processes. In a narrow
sense, the term information system refers to the specific application software
that is used to store data records in a computer system and automates some of
the information-processing activities of the organization.
The term information technology has ballooned to encompass many aspects of
computing and technology, and the term has become very recognizable. The
information technology umbrella can be quite large, covering many fields. IT
professionals perform a variety of duties that range from installing applications
to designing complex computer networks and information database.
Since the first wave of computerization in the 1970‟s, the implementation of
information technology within policing has been questioned and often met with
resistance. The development of an information technology strategy must be
viewed in the context of increasing expectations and pressure for reform within
organizations.
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The business environment in which banks operate is changing; increased
demands for efficiency has led to information technology being recognized as a
valuable and innovative addition to guest tracking system.
Over the last decade, computer and telecommunication technologies have
developed at an extraordinary rate. Increased computer power, advances in data
transmission, attractive and user-friendly graphic interfaces present bank with
unprecedented capacity to collect, store, analyze and share data with
stakeholders inside and outside of bank.
Historically, the innovation of information systems has served as the catalyst for
dramatic changes in the organization work and has presented both opportunities
and challenges to operators.
Some banks have made tremendous efforts in creating databases for guest
information system for security purposes.
1.2 STATEMENT OF PROBLEM
Keeping record of visitors in a bank has been a big task for the management.
Often the identity of the guest is forgotten as soon as he/she leaves the bank.
This is a big security risk as there is need to maintain an automated record of
daily visitors to the bank in case security issues arise.
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1.3 PURPOSE OF STUDY
The purpose of this study is to design software that will serve as an electronic
register to keep record of daily guest to the bank. The software will maintain a
centralized database system for the purpose of information sharing.
1.4 SIGNIFICANCE OF THE STUDY
The software developed will be beneficial to the bank management in so many
ways:
1. Maintain a centralized database for Guest records
2. Retrieve previous information on guest from the system easily using
serial query language
3. Have a good surveillance on the guest information for security
purposes
4. Know the number of guest they receive on daily basis
5. Track the frequency of a guest visitation to the bank
1.5 OBJECTIVE OF STUDY
The purpose of this research work is to develop a system that should be able to
achieve the following:
1. To provide an electronic register to keep record of guest visit to the
bank
2. To produce a system where information and output report will be
produced much faster, more accurately and more detailed.
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3. Keeping record of total number of guest coming to the bank on daily
basis.
4. Keep track of old guest in case of any security breach.
5. Provide password to prevent unauthorized users from accessing and
manipulating information.
1.6 SCOPE OF THE STUDY
This research project covers only records on the banks managers guest and
some other management staff, as it will be difficult to maintain guest record
on every staff of the bank.
1.7 CONSTRAINS AND LIMITATION
Due to time constraint and limited resources, the use of biometric could not
be incorporated into the work for authentic identification of guest.
1.8 DEFINTION OF TERMS
ARRIVAL FILE: This is master file consisting of the guest name, companies
name and address, state, country, nationality, profession etc. which also include
the mode of payment to be used by the guest.
DATABASE: This is the collection of related data/information
GUEST: This guest are used in the contest of the work refers to individual,
companies or corporate bodies that visited the bank
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SOFTWARE: This is the logically written instruction that control the hardware.