Thesis Abstract

Hospitality industry is functional service sector where optimal human resources management is required for successful delivery of good and service, where productivity and retention are determine factors of overall success of an organization. Human resources is the most valuable asset of any organization, the success or failure of any organization to a large extent depends on how effective they were able to manage their human resources, their needs and working conditions must be satisfied if an organization must achieve its aims and objectives. Human resource management practices deployed in this study are training and development, remuneration, promotion and staff engagement.

The researcher used both the primary and secondary data in the course of the study. A survey research design was adopted. The population of the study comprised all hotels rating with five, four and three star hotels in Ikeja, Lagos State. Six hotels were selected using stratified random sampling, with 726 employees.  Pilot study was carried out in one of the hotel to ascertain the reliability and validity of the questionnaire. The sample size of the study was 256 employees derived using the Yaro Yamani formula for the determination of sample size. A total number of 256 questionnaires were distributed and 206 returned. Structured interview were conducted with three of the hotels manager in each of the hotels’ category. The researcher used simple percentage and regression analysis as statistical tool for the analysis.

Findings revealed that the variables of human resource management practices used in this study, Staff training and development, remuneration, promotion and employee engagement are significant correlated with employee retention. It shows that providing adequate training and development, remuneration, promotion and engagement for employees lead to increase in   retention rate an organization and reduce staff turnover.

The study concluded that adoption of human resource management practices enhances employees’ retain ability of organizations. There is need for proper coordination, control and implementation in order to achieve organization objective and at the same time reduce employee turnover which has caused great havoc in the industry.

Keywords Hospitality, Hotel, Retention, Staff Turnover, Employee Turnover

Thesis Overview