1. Introduction
  1.1 Background of the Study
  1.2 Objectives of the Study
2. Understanding Workplace Conflicts
  2.1 Sources and Types of Conflicts
  2.2 Impact of Unresolved Conflicts
3. Best Practices for Conflict Resolution
  3.1 Communication and Active Listening
  3.2 Mediation and Negotiation Techniques
4. Role of Leadership in Facilitating Conflict Resolution
  4.1 Creating a Culture of Open Communication
  4.2 Conflict Resolution Training for Managers
5. Case Studies and Examples
  5.1 Successful Conflict Resolution Scenarios
  5.2 Lessons Learned