Title page..............................................................................................................................i
Declaration...........................................................................................................................ii
Dedication...........................................................................................................................iii
Acknowledgement..............................................................................................................iv
Abstract………………...………………………………………………………………….v
Table of contents………...………………………………………………………………..vi
List of figures…………….……………………………………………………………….ix
List of tables……………...……………………………………………………………......x
Chapter ONE
INTRODUCTION1.1 Background of Study...............................................................................................1
1.2 Statement of the Problem.........................................................................................2
1.3 Research Objectives ................................................................................................4
1.4 Research Questions..................................................................................................4
1.5 Hypotheses...............................................................................................................5
1.6 Significance of the Study.........................................................................................5
1.7 Scope of the Study...................................................................................................6
1.8 Overview of Methodology.......................................................................................7
1.9 Limitation.................................................................................................................7
1.10 Organisation of Study..............................................................................................8
Chapter TWO
LITERATURE REVIEW
2.0 Introduction .............................................................................................................9
2.1 Empirical Evidence on Employee Motivation.......................................................10
2.2 Theories of Motivation..........................................................................................14
2.2.1 Abraham Maslow Theory......................................................................................14
2.2.2 Fredrick Winslow Taylor Theory of Motivation...................................................19
2.2.3 Frederick Herzberg Theory of Motivation.............................................................20
2.3 Incentives as Motivational Tools ..........................................................................22
2.4 Types of Motivation...............................................................................................25
2.4.1 Extrinsic Motivation..............................................................................................25
2.4.2 Intrinsic motivation................................................................................................28
2. 4.3 Non-material incentives.........................................................................................28
2.4.4 The Psychology of Tangible Non-Monetary Incentives.......................................29
2.5 Effects of Motivation on Productivity...................................................................30
2.5.1 Effects of Motivation on Performance………..………………………………….31
Chapter THREE
RESEARCH METHODOLOGY AND ORGANISATIONAL PROFILE3.0 Introduction............................................................................................................32
3.1 Population of study................................................................................................32
3.2 The sample size......................................................................................................32
3.3 Research Instrumentation.......................................................................................33
3.4 Instrument scoring Scale........................................................................................34
3.5 Data Collection Procedure……………………………………………………….35
3.6 Data Analysis Technique.......................................................................................35
3.7 Profile of Guaranty Trust Bank Ghana Limited....................................................36
Chapter FOUR
DATA PRESENTATION ANALYSIS AND DISCUSSION OF RESULTS4.0 Introduction ...........................................................................................................38
4.1 Analysis of Data ....................................................................................................38
4.2 Discussion of the Results.......................................................................................38
4.3 Test of Hypothesis.................................................................................................66
Chapter FIVE
SUMMARY OF FINDINGS, CONCLUSION ANDRECOMMENDATION
5.0 Introduction ...........................................................................................................74
5.1 Summary of Findings ............................................................................................74
5.2 Conclusion and Recommendations........................................................................78
5.3 Suggestions……………………............................................................................81
Reference ………………………………………………………………………………..82
Appendix …………………………………………………….………………………….88
LIST OF FIGURES
Figure 1: Respondent population..............................................................................38
Figure 2: Incentives are important for motivation of workers..................................39
Figure 3 Workers put in their best when they are placed on little or no
incentive package......................................................................................49
Figure 4 Well-motivated staff has a positive attitude towards work.......................55
Figure 5 Workers will still perform well even if their salary is delayed.................58
Figure 6 Staff work best when working equipment and facilities are
adequately provided..................................................................................62
Figure 7 Rewarding good work and excellence can contribute to more
excellence and healthy competition...........................................................65
LIST OF TABLES
Table 1 It is important that the Chief Executive Officer motivate staff................41
Table 2 It seems that fat salaries are the best tools with which to motivate
Workers to increase productivity.......................................................`.......53
Table 3 Workers’ welfare should be a paramount issue of concern to top management who wish to have higher productivity..................................57
Table 4 Inter-Personal relationship between top management and staff
should be encouraged................................................................................59
Table 5 Recreational facilities are important in every organization.......................60
Table 6 Favoritism on the part of the MD/CEO can contribute
too much productivity…………………………………………………....61
Table 7 Receiving credit for work done affects your morale at work....................63
Table 8 Working attitude is affected by the challenges encountered
on the job...................................................................................................64
Table 9 Only monetary rewards can bring out the best in workers........................66
Table 10 Question 5 & 8 test of hypotheses contingency table...............................68
Table 11 Question 4&15 test of hypotheses contingency table...............................71