Thesis Abstract

Thesis Overview

<p> </p><p><br></p><p>The introduction of universal banking law has brought changes over the years, with<br>it stiff competition in the banking industry. Commercial banks are no exception<br>to the modern changes in ensuring staff motivation towards their organizational<br>goals. The study seeks to assess the motivation in the banking industry at<br>Ecobank Nigeria. The survey research design was used for the study. The study<br>revealed that, management can make use of different strategies and policies to<br>motivate employees in the banking environment. Employees are interested in<br>enhanced salaries, fringed benefits, promotion, and car loans as motivating<br>elements sufficient to push employees of the bank to give out their best. The<br>research also revealed that the core duty of the bank is normally carried out<br>by branch Staff who as such motivational packages should be geared towards them<br>to ensure that they delight the customers. Promotion has been a worry to most<br>staff; measures should be put in place by management to ensure that there is<br>continuity in the promotion of staff to avoid low productivity in terms of<br>deposit mobilization. The study revealed that if management withdrew<br>motivational packages it will have serious repercussions on employees‟<br>performance. There was a positive relation between employee performance and<br>corporate performance since employees were able to achieve the bank’s<br>performance indicators in terms of deposits, loan recovery, profitability and<br>also ensuring the liquidity of the banks. The conduciveness of the office<br>environment has first time impression on the customers and the welfare of the<br>employees</p> <br><p></p>