Thesis Abstract

Abstract
Libraries have long been considered a valuable resource for information seekers, providing assistance through reference services. However, the nature of reference questions has been evolving over the years due to advancements in technology and changes in user behavior. This study aims to examine the changing nature of reference questions in terms of type and number. The research will involve analyzing reference data from libraries across different types and sizes to identify trends in the types of questions being asked. By categorizing the reference queries into different types such as directional, informational, and in-depth research questions, the study will provide insights into the shifting information needs of library users. Furthermore, the study will also investigate the impact of technology on reference services. With the proliferation of online resources and digital tools, users have access to vast amounts of information at their fingertips. This has led to a decrease in traditional reference questions that can now be easily answered through a quick online search. The research will explore how libraries are adapting to this change by offering more specialized services or incorporating technology into their reference interactions. In addition to examining the types of reference questions, the study will also explore the changing number of queries received by libraries. By analyzing reference statistics over a period of time, the research aims to identify any patterns or fluctuations in the volume of questions. Factors such as seasonal variations, changes in user demographics, and shifts in library services may all contribute to fluctuations in the number of reference queries. Understanding the changing nature of reference questions is crucial for libraries to effectively allocate resources and tailor services to meet the evolving needs of their users. By gaining insights into the types of questions that are most commonly asked and how technology is impacting reference services, libraries can better position themselves to provide relevant and timely assistance. Overall, this research project will contribute to the existing body of knowledge on reference services in libraries and provide valuable insights for librarians and information professionals. By staying attuned to the changing nature of reference questions, libraries can continue to serve as vital information hubs in the digital age.

Thesis Overview