Investigating the use of artificial intelligence in customer service.
Table Of Contents
1. Introduction
1.1 Background
1.2 Problem Statement
1.3 Objectives
2. Literature Review
2.1 Artificial Intelligence in Customer Service
2.2 AI Technologies for Customer Interaction
2.3 Previous Studies on AI in Customer Service
3. Methodology
3.1 Data Collection and Analysis
3.2 Evaluation of AI-Powered Customer Service Systems
3.3 Customer Satisfaction Surveys
4. Results and Discussion
4.1 Analysis of Customer Interactions with AI Systems
4.2 Effectiveness of AI in Addressing Customer Queries
4.3 Customer Satisfaction Levels and Feedback
5. Benefits and Challenges
5.1 Improving Efficiency and Cost-effectiveness
5.2 Ethical and Privacy Considerations
Thesis Abstract
Artificial intelligence (AI) has revolutionized various industries, and customer service is no exception. This project aims to investigate the use of AI technologies, such as chatbots and natural language processing, in improving customer service experiences. The study will involve analyzing customer interactions with AI-powered customer service systems, evaluating their effectiveness in addressing customer queries and concerns, and assessing customer satisfaction levels. The findings will provide insights into the potential benefits and challenges of implementing AI in customer service and guide organizations in enhancing their customer support strategies.
Thesis Overview
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