Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of contents

Chapter ONE

• INTRODUCTION OF “AN ASSESSMENT OF CUSTOMER SERVICES IN FINANCIAL INSTITUTION”

• Background of study
• Statement of the study
• Purpose of the study
• Signification of the study
• Research question
• Research hypothesis
• Scope of the study
• Definition of terms.

Chapter TWO

• REVIEW OF RELATED LITERATURE OF “AN ASSESSMENT OF CUSTOMER SERVICES IN FINANCIAL INSTITUTION”

• Customer service in union bank of Nigeria plc garden Venue Enugu
• The role of customer service department in union bank
• Some service facilities provided by the bank.
• Customer expectation as factors which affect their patronage of a bank.
• Customers service benefits of Good customers service.
• Causes and effect of poor customer service and suggested solution
• Customer service in UBN garden avenue
• Service strategies and polices
• Attitude efficiency and motivation

• Summary of the related literature

Chapter THREE

• RESEARCH METHODOLOGY OF “AN ASSESSMENT OF CUSTOMER SERVICES IN FINANCIAL INSTITUTION”

• Design of the study
• Area of the study
• Population
• Sample and sampling techniques
• Instrument used
• Validity and reliability of the instrument
• Method of data collation
• Method of data analysis

Chapter FOUR

• DATA PRESENTATION AND ANALYSIS OF “AN ASSESSMENT OF CUSTOMER SERVICES IN FINANCIAL INSTITUTION”

• Presentation of data
• Data analysis
• Test hypothesis

Chapter FIVE

• FINDING CONCLUSION AND RECOMBINATION OF “AN ASSESSMENT OF CUSTOMER SERVICES IN FINANCIAL INSTITUTION”

• Summary of finding
• Conclusion
• Recommendation

Bibliography

Reference

Questionnaire