Home / Library and information science / Students in the academic library: client, customer or patron and the difference it makes in how we refer to our users and community of student/faculty scholars

Students in the academic library: client, customer or patron and the difference it makes in how we refer to our users and community of student/faculty scholars

 

Table Of Contents

<p> </p><p>1.0 &nbsp; &nbsp; &nbsp; Introduction &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1<br>1.1 &nbsp; &nbsp; &nbsp; Background Information &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1<br>1.2 &nbsp; &nbsp; &nbsp; Problem Statement &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 6<br>1.3 &nbsp; &nbsp; &nbsp; &nbsp; Research Objectives &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 7<br>1.4 &nbsp; &nbsp; &nbsp; Hypothesis &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 8<br>1.5 &nbsp; &nbsp; &nbsp; Significance of the Study &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 9<br>1.6 &nbsp; &nbsp; &nbsp; Scope of the Study &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 10<br><strong>

Chapter TWO

: </strong><br>2.0 &nbsp; &nbsp; &nbsp; Literature Review</p><p><strong>

Chapter THREE

: </strong><br>3.0 &nbsp; &nbsp; Research Methodology &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 30<br>3.1 &nbsp; &nbsp; Description of the Study Area &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 30<br>3.2 &nbsp; Research Design &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 30<br>3.3 Method of Data Collection &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 31<br>3.4 Data Limitation &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 31<br>3.5 Method of Data Analysis &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 32<br>3.5.1 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Summative Approaches &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 32<br>3.5.2 &nbsp; &nbsp; &nbsp; &nbsp; Simple Percentage &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 33<br>3.5.3 &nbsp; &nbsp; &nbsp; &nbsp; Incremental Averages &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 34</p><p>3.6 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Test of Hypothesis &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 34<br><strong>

Chapter FOUR

</strong><br>4.0 Presentation of Data, Analysis of Data and Discussion of Findings &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 36<br>4.1 Data Presentation &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 37<br>4.2 Data Analysis &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 39<br>4.3 Discussion of Findings &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 41<br>4.4 &nbsp; Test of Hypothesis &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 45<br><strong>

Chapter FIVE

: </strong><br>5.0 Summary &nbsp; of &nbsp; &nbsp; Findings Conclusion and<br>Recommendation &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;47<br>5.1 Summary of Findings &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 47<br>5.2 Conclusion &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 48<br>5.3 Recommendation &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 48<br>References</p><p><br></p> <br><p></p>

Project Abstract

Abstract
The language used to refer to students in academic libraries has evolved over time, reflecting broader shifts in the perception of their role and status within the educational ecosystem. Traditionally, students have been addressed as "patrons" or "clients," implying a transactional relationship where they are consumers of library services. However, the term "patron" carries connotations of one who provides financial support, which may not accurately capture the dynamic between students and libraries in an educational setting. On the other hand, "client" suggests a business-like interaction, emphasizing the provision of services in exchange for a fee or some form of payment. In recent years, there has been a growing advocacy for using the term "customer" to describe students in academic libraries. This shift is driven by a desire to emphasize a user-centered approach, focusing on meeting the needs and expectations of students in a more personalized and responsive manner. By framing students as customers, libraries aim to highlight the importance of user experience, satisfaction, and engagement in delivering services and resources. This customer-centric perspective aligns with the principles of customer relationship management (CRM) and service-oriented models that prioritize user satisfaction and loyalty. The choice of terminology to refer to students in academic libraries is not merely a matter of semantics but reflects deeper philosophical and operational considerations. The label used – whether patron, client, or customer – shapes the perception of students' roles, rights, and responsibilities within the library community. Viewing students as patrons may emphasize their role as beneficiaries of library resources, while considering them as clients could underscore the contractual nature of the library-user relationship. In contrast, defining students as customers underscores a focus on their needs, preferences, and experiences, promoting a culture of user-centered service delivery and continuous improvement. Ultimately, the terminology used to refer to students in academic libraries reflects the evolving nature of library services and the changing expectations of users in a digital age. While the distinctions between patron, client, and customer may seem subtle, they carry significant implications for how libraries conceptualize and interact with their student and faculty communities. By adopting a customer-centric approach, academic libraries can better understand, anticipate, and respond to the diverse needs and preferences of their user base, fostering a culture of collaboration, innovation, and lifelong learning.

Project Overview


Purchase This Research

Blazingprojects Mobile App

📚 Over 50,000 Project Materials
📱 100% Offline: No internet needed
📝 Over 98 Departments
🔍 Software coding and Machine construction
🎓 Postgraduate/Undergraduate Research works
📥 Instant Whatsapp/Email Delivery

Blazingprojects App
Install Mobile App

Related Research

Library and informat. 4 min read

Exploring the Impact of Artificial Intelligence on Information Retrieval in Librarie...

The project topic "Exploring the Impact of Artificial Intelligence on Information Retrieval in Libraries" delves into the intersection of two crucial ...

BP
Blazingprojects
Read more →
Library and informat. 4 min read

Exploring the Impact of Artificial Intelligence on Library Services and User Experie...

The project topic, "Exploring the Impact of Artificial Intelligence on Library Services and User Experience," delves into the intersection of cutting-...

BP
Blazingprojects
Read more →
Library and informat. 2 min read

Exploring the Impact of Artificial Intelligence on Information Retrieval in Librarie...

The research project titled "Exploring the Impact of Artificial Intelligence on Information Retrieval in Libraries" aims to investigate the integratio...

BP
Blazingprojects
Read more →
Library and informat. 3 min read

The impact of artificial intelligence on library services and user experience...

The integration of artificial intelligence (AI) in various sectors has significantly transformed the way services are delivered and experiences are enhanced. In...

BP
Blazingprojects
Read more →
Library and informat. 4 min read

Exploring the Impact of Virtual Reality Technology on Library Services and User Expe...

The project titled "Exploring the Impact of Virtual Reality Technology on Library Services and User Experience" aims to investigate the implications o...

BP
Blazingprojects
Read more →
Library and informat. 4 min read

Exploring the Impact of Artificial Intelligence on Information Retrieval in Librarie...

The project topic, "Exploring the Impact of Artificial Intelligence on Information Retrieval in Libraries," aims to investigate the influence of artif...

BP
Blazingprojects
Read more →
Library and informat. 2 min read

The Impact of Artificial Intelligence on Library Services and User Experience...

The project topic, "The Impact of Artificial Intelligence on Library Services and User Experience," delves into the intersection of artificial intelli...

BP
Blazingprojects
Read more →
Library and informat. 4 min read

Utilizing Artificial Intelligence for Enhanced Library Cataloging and Information Re...

The project topic, "Utilizing Artificial Intelligence for Enhanced Library Cataloging and Information Retrieval," focuses on the integration of artifi...

BP
Blazingprojects
Read more →
Library and informat. 3 min read

An analysis of the impact of digitization on library services and user experience....

The research project titled "An analysis of the impact of digitization on library services and user experience" aims to investigate the influence of d...

BP
Blazingprojects
Read more →
WhatsApp Click here to chat with us