MANAGING CONFLICTS IN CONSTRUCTION OF PUBLIC PROJECTS IN NIGERIA: (A CASE STUDY OF SELECTED BUILDING PROJECT IN LAGOS)
Table Of Contents
<p> <b>TABLE OF CONTENTS </b></p><p>DECLARATION....................................................................................ii</p><p> DEDICATION......................................................................................iii</p><p> ACKNOWLEDGEMENT......................................................................iv</p><p>ABSTRACT ........................................................................................v </p><p>TABLE OF CONTENTS .....................................................................vi </p><p>LIST OF TABLES................................................................................ix </p><p>LIST OF FIGURES ............................................................................x </p><p><b>
Chapter ONE
..................................................................................1</b> </p><p>INTRODUCTION ...............................................................................1</p><p> 1.1 Background to the Study ............................................................1 </p><p>1.2 Statement of the Problem.............................................................2 </p><p>1.3 Aim and Objectives of the Study..................................................4 </p><p>1.4 Research questions......................................................................4 </p><p>1.5 Justification of the study................................................................4 </p><p>1.6 Methodology.................................................................................6 </p><p>1.7 Scope of Study.............................................................................6 </p><p>1.8 Organization of the study...............................................................7 </p><p><b>Chapter TWO
................................................................................9</b> </p><p>2.0 LITERATURE REVIEW ...............................................................9 </p><p>2.1 Introduction..................................................................................9 </p><p>2.2 Concept of Conflict........................................................................9 </p><p>2.2.1 Meaning of Conflict...................................................................10</p><p>2.2.2 Conflict Types: .......................................................................12 </p><p>2.2.3 Functional Conflict Outcomes.................................................15 </p><p>2.3 Conflict Viewpoints.....................................................................17 </p><p>2.4 Nature of Construction Industry .................................................18 </p><p>2.5 conflict Sources in construction of projects...............................19 </p><p>2.5.1 Conflict arising from contract document.................................23 </p><p>2.5.2 Conflict between stakeholders................................................26 </p><p>2.6 Managing Construction conflict ................................................29 </p><p>2.6.1 Using Thomas-Kilmann Conflict Management Model. ...........32 </p><p>2.7 Conceptual Framework..............................................................35 </p><p><b>Chapter THREE
...........................................................................37 </b></p><p>PROFILE OF STUDY AREA AND METHODOLOGY ......................37 </p><p>3.1 Introduction.................................................................................37 </p><p>3.2 Research Design ........................................................................37 </p><p>3.3 Study Population........................................................................38 </p><p>3.4 Sampling Technique and Sample Size ......................................38 </p><p>3.5 Data Gathering..........................................................................39 </p><p>3.6 Questionnaire Development .....................................................40 </p><p>3.6.1 Questionnaire Administration..................................................40 </p><p>3.6.2 Measurements..........................................................................41 </p><p>3.7 Data Analysis..............................................................................42 </p><p>3.8 Profile of Ashanti Region ...........................................................42 </p><p><b>Chapter FOUR
.............................................................................44 </b></p><p>4.0 DATA PRESENTATION AND ANALYSIS..................................44 </p><p>4.1 Introduction.................................................................................44</p><p>4.2 Demographic characteristics of participants..............................44 </p><p>4.3 Causes of conflict in construction of public projects in Lagos .........................................................................................................48 </p><p>4.3.1 The general causes of conflict .............................................48 </p><p>4.3.2 Contract-related Causes of conflict. Conflicts Emanating from Contracts .......................................................................................52 </p><p>4.3.3 Comparisons of General and Contract-Related Causes of Conflict ...................................................................................54 </p><p>4.4 Effect of conflict on construction projects.................................57 </p><p>4.5 Conflict management styles used in construction project ..........60 </p><p>4.6 The Link between the Causes of conflict, Effects and Conflict Management Strategies.............................................................62 </p><p>4.6 Participants Perspective about Conflict. ....................................65 </p><p><b>Chapter FIVE
..............................................................................66</b> </p><p>5.0 SUMMARY OF FINDINGS, RECOMMENDATIONS AND CONCLUSION ....................................................................66 </p><p>5.1 Introduction................................................................................66 </p><p>5.2 Summary of findings ..................................................................66 </p><p>5.2.1 Objective 1. Causes of conflict................................................66 </p><p>5.2.2 Objective 2. Conflict effects on construction of public building projects.........................................................................................71 </p><p>5.2.3 Objective 3. Conflict Management Strategies used in Construction of Public Building Projects in Lagos............................72 </p><p>5.2.4 Participants view about Conflicts in Construction. ...............72 </p><p>5.3 Recommendations....................................................................73 </p><p>5.4 Conclusion .................................................................................75 </p><p>REFERENCES ...............................................................................77</p><p> APPENDICES..................................................................................86 <br></p>Project Abstract
ABSTRACT
Building projects universally demand the contributions of several individuals involving the constructing team, the supervising team, and the client, with each person bringing to the fore their specialist knowledge required to successfully bring the project to completion. And all these individuals coming together for the purpose of bringing the project to fruition have different interest but a common objective of project execution. And when people of varying background come together as in the case of a project team, conflict is certainly not absent. As the members within the project coalition interrelate interest collides and conflicts result, which can have adverse effects on the project delivery, especially when it is not well managed.
The research therefore sought to find the causes of these conflicts in the construction sector and the manner by which these conflicts are resolved. And using questionnaires, a total of 160 questionnaires were distributed but 152 were received and analyzed through the use of the Microsoft Excel and Statistical Package for Social Scientists (SPSS). General causes of conflict according to the results predominantly create conflicts than the contract-related causes. Inadequate communication and contradicting instructions according to the results are the leading causes of conflict. The effects of conflict on project success per the findings include project delays, stays and ineffective construction and reduced productivity at site. The findings revealed, participants in the study prefer the use of collaborating and compromising styles in solving conflict on sites. Every project start and ends with communication, therefore communication is the life wire of all construction projects. And to cure the communication problem, the study suggests strategies like Team Meeting Discussions, Site Review Meetings, and Project Status Reporting platform.
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