Project Abstract

Abstract
Electronic banking, also known as e-banking, has become an integral part of the banking sector globally, including Nigeria. This research project aims to investigate the problems and prospects of electronic banking in Nigeria. The study will explore the current state of electronic banking in the country, highlighting the challenges faced by both banks and customers in adopting and utilizing electronic banking services. Additionally, the research will analyze the potential benefits and opportunities that electronic banking offers to the banking industry in Nigeria. The research methodology will involve a combination of qualitative and quantitative approaches, including interviews with bank officials, surveys of customers, and analysis of existing literature on electronic banking in Nigeria. By gathering data from multiple sources, the study aims to provide a comprehensive understanding of the factors influencing the adoption and implementation of electronic banking in the Nigerian banking sector. Some of the key problems identified in electronic banking in Nigeria include inadequate infrastructure, security concerns, low levels of financial literacy among customers, and resistance to change from both customers and bank employees. These challenges have hindered the widespread adoption of electronic banking services in the country, limiting the potential benefits that could be derived from digital financial transactions. Despite these challenges, there are several prospects for electronic banking in Nigeria. The increasing penetration of mobile phones and internet access in the country presents a significant opportunity for banks to expand their electronic banking services to reach a larger customer base. Additionally, the growing demand for convenient and efficient banking services among customers provides a strong incentive for banks to invest in improving their electronic banking platforms. Overall, this research project aims to provide valuable insights into the current state of electronic banking in Nigeria, identifying the key problems and prospects for the future development of digital financial services in the country. By addressing the challenges and leveraging the opportunities presented by electronic banking, Nigerian banks can enhance their competitiveness, improve customer satisfaction, and contribute to the overall growth and modernization of the banking sector in the country.

Project Overview

INTRODUCTION

1.1   BACKGROUND OF THE STUDY

Financial institutions have been early adopters of smart card and credit cards technology, in the system and more recently, the launching of internet banking have transformed with world into a global village linked with electronic impulses. The idea or when the Apex Bank of Nigeria (Central Bank of Nigeria) gave the approval to Allstates. Trust Bank Limited to issue a financial product known as the ESCA an electronic purse to the public. Later on, Diamond Bank Limited, introduced a parallel product know as Diamond pay card. In February 998 the smart card received a boost, when 19 licensed banks floated a smart card company.

1.2  STATEMETN OF THE PROBLEM

These introduction of electronic money which are still at a relatively early stage of development have the potential of challenge the predominant role of cash for making small value payments and makes retail transaction easier and cheaper for consumers and merchants (Hotels: Airlines, supermarkets, etc, who are current account holders). In the view of these, the Central Bank Governors of the group of ten (G-10) countries commissioned a series of studies on specific issue related to electronic money. To

(i) Highlight the main design features and functional aspects of electronic money products.

(ii) Analyses the technical risks specific to these products and

(iii)Examine possible security measures that can be relied upon to prevent, detect and contain fraud.

1.3  THE OBJECTIVE OF THE STUDY

In respond to information technology developments in domestic financial sector, the Central Bank of Nigeria commissioned an information technology strategy study with the objective of promoting the efficient performance of its statutory duties. The project is being implemented in phases and both the licensed banks and the regulatory authorities have demonstrated their appreciation of the benefits derivable from use of information technology.

The main focus of this project will be on the fundamental policy issues, which the introduction of electronic money scheme throws up, adequate attention will also be devoted to prospects or control mechanism that has put in place to ensure effective management of electronic product vis-à-vis likely impact on the economy as a whole.

1.4   SCOPE OF STUDY

The scope of this project work is restricted to only the banks and their customer in Nigeria and between a company or fir operating on electronic banking and their customers.

1.5  LIMITATION OF THE STUDY

Despite the research is carried out there are some limitation the researcher encounter such as:

(i) INADEQUATE TIME:

There is a limited for the researcher to work his project considering the short semester of the school.

(ii) INADEQUATE RESPOND

Some bank does not disclose how they operate on electronic banking because it is a secret between them and their customer.

(iii)FINANCE

The researcher has limited money to carry out the research more effectively.

(iv)INADEQUATE MATERIAL

Because the project is a new development the material for the project is limited.

1.6  DEFINITION OF TERMS

(i) What is pin? Personal identification number it is a device used to gain access to ones personal account.

(ii) What are features of electronic banking? These are what differentiate electronic banking and the former banking transaction.

(iii)What is prospect of electronic banking? This is the feature success or out come or the position of electronic banking.